Best Western Heartland Inn Guest Reviews
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2.6 miles from Mattoon centre |
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Peter Wed, 10 April 2024
Liked: Nothing
Disliked: We booked a king bed with a sofabed room. The room did not have a sofabed. The hotel advertised it had a swimming pool. The pool had no water. The lobby smelled and the room was dirty.
Verified Hotel Guest Wed, 27 December 2023
Liked: It was quiet and clean in a good location to get to things quickly.
Rich Mon, 11 September 2023
This guest did not leave comments about this hotel.
Richard Sun, 22 May 2022
Bad
Disliked: The hotel closed and we were not notified until 2 days before our stay
Mayank Fri, 22 April 2022
Liked: Everything was good
Disliked: None
Nicholas Fri, 22 April 2022
Bad
Liked: Nothing
Disliked: The whole place smelled like mold and mildew especially oue room, I puked because the milk was spoiled, room was dirty especially the bathroom, the shower didnt work, no real,buffet breakfast and what they do have is mostly old, and pool was closed due to plumblng issues.
Randy Wed, 30 March 2022
Very poor
Liked: Nothing, pool was shut down, building falling apart, staff not very pleasant
Disliked: Everything. Very run down facility. Asked for bedding to be changed and wasn't done. Simply left new sheets on the bed.
Kodey Sat, 12 March 2022
Very disappointed, will not stay or suggest this location to anyone again. very disappointed with Hilton on this locatio
Liked: nice details In room.
Disliked: The property is undergoing renovations that are not posted or listed the pool is not in use and the breakfast is EXTREMELY limited. and I was not made aware of this until I checked in, I brought my family to expecting a full breakfast and pool with the price I paid! The front desk girls had no clue how to do the digital key, and looked so shocked when I told them my dirty towels were still in my room after being gone all day. There was a bad draft of cold air coming from under my heater in my room. The bathroom shower head looks like its going to fall out of the wall. Im very disappointed.
Crary Thu, 10 March 2022
Overall, a good trip.
Liked: Breakfast was none really because of covid 19. Our stay was good we were close to all the activities and my brother's house. Thanks for good stay.
Disliked: Was up for our sister-in-law Funeral, we didn't know you offered a bereavement discount. But was told that we booked through Booking.com so we couldn't get it.
Zhiyong Wed, 9 March 2022
Perfect