Best Western Hartford Hotel & Suites Guest Reviews
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|3.3 miles from Hartford centre|
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Tracy, Taunton Tue, 23 July 2013
Liked: Very clean and very friendly.
Helen, Burlington,VT Tue, 16 July 2013
Front desk clerk was very accommodating in finding an alternate route for me to take to the Comcast Theatre, rather than I-91.
Liked: Loved that the A/C thermostat worked and the A/C did not run all night.
Anonymous Wed, 18 October 2017
N Wed, 18 October 2017
Do not understand why this...
Liked: Do not understand why this hotel has such a high rating. We were extremely disappointed. It was a bad experience and will never return. I did not like anything about this hotel.
Disliked: Stayed for 4 nights, wish we had left after the first night. The room was not serviced, the cleaning staff left dirty towels on the floor, the waste was not emptied, no toilet paper provided, beds were not made. The cleaning staff left our room door open and unlocked on 2 separate occasions. We complained to the hotel but no action was taken by staff and the manager refused to offer any assistance. The manager was rude, unprofessional and a disgrace to the Best Western chain.
Daryna Tue, 17 October 2017
Eric Mon, 16 October 2017
I could have better at...
Disliked: The breakfast
Anonymous Wed, 11 October 2017
Nothing not to like for...
Liked: Very nice room, great restaurant next door, Keurig coffee machine in room, nice bed, nice large TV, good value!
George Thu, 28 September 2017
Anonymous Tue, 26 September 2017
Booked hotel for after concert...
Disliked: Food from previous guest left in refrigerator. No shuttle service as advertised.
Anonymous Fri, 22 September 2017
Anonymous Thu, 21 September 2017
Good for the price. However,...
Liked: Staff was very pleasant and the exterior accessibility to the rooms (without having to navigate the entire hotel) was convenient.
Disliked: The bathroom shower needs some solid cleaning and the shower head needs to be replaced or soaked in bleach to remove the mold In the spouts.
Amanda Thu, 21 September 2017
Good location for hartford
Liked: Good location
Disliked: Reception staff were a bit miserable and unhelpful