Best Western Hartford Hotel & Suites, Hartford

Liked: Very clean and very friendly.

Front desk clerk was very accommodating in finding an alternate route for me to take to the Comcast Theatre, rather than I-91.

Liked: Loved that the A/C thermostat worked and the A/C did not run all night.

Exceptional

Fabulous

Liked: Friendly reception. quiet, clean.
Disliked: Loud chatter between desk staff and supply delivery person during breakfast.

Unsatisfied. Did not get what...

Liked: Mattress and shower werenice
Disliked: Booked a room for Two queen beds but did not get what I booked. Upgraded room but still had to have one person sleep in a cot. The whole purpose for booking two queen beds was to avoid this! After cleaning our room the left us no towels! Had snow storm and did no plowing of lit. Very dissatisfied!

Breakfast good and comfortable bed

Liked: Breakfat - good number of choice, hot (egg and sausages ) and continental Gym - small but has basic machine bed - comfortable size of the room - reasonably good parking - just outside and is free
Disliked: location: not much to see nearby, unless you go into town

Disappointing.

Liked: Nothing but the location. This hotel experience was terrible.
Disliked: It says breakfast was included from 6-10am. At 8:50am, there are no eggs, potatoes, or meat, & the pancake machine was broken. I showed the staff member there was no more food and she told me to eat cereal or bagel even though there was still an hour and 10 minutes left that hot food should have been served. The thermostat in my room was broken & people were smoking in the rooms near me and it stunk. No one on staff cares & im still waiting for the GM to return my call. For $175 a night, stay somewhere else!

Had great stay, we would...

Liked: Everything was amazing. Friendly staff,amazing breakfast, amazinggg room. We would definitely be back again.
Disliked: There was no drinking water in the room and the fan in the bathroom was not working. But it didn?t bother us.