Great staff and clean but...

Liked: The room was clean and continental breakfast was good.
Disliked: The location was sketchy. Both buildings in front of the hotel were closed down and falling apart. The area in general wasn't great.

Clean room

Liked: Hotel is located right by the expressway, making getting to major attractions relatively easy. The room was clean and comfortable, and the staff was friendly.
Disliked: The property is surrounded by abandoned buildings as of July 2021 that you have to go past to get to the parking lot of the hotel.

Doing a great job -...

Liked: The staff is doing a courageous job . The City of Colorado Springs should address the blight of abandoned restaurants around the hotel . The hotel is fine inside but this corner of Co Springs is destined for the chop - or some kind of urban blight existence . Don?t bring ur wife here ..
Disliked: See above.. too bad I didn?t take photos .. the City Co Springs laissez faire no zone mentality produces another artful blight for an otherwise nice hotel . Not a welcome sight for tourists .. thank gawd there were some food trucks out on the feeder road

Very bad experience for spending...

Liked: Swimming pool with spa
Disliked: Room was not properly cleaned. There was sticky material on carpet. Towels were smelly. In spite of request housekeeping did not clean the room, towels not replaced, toiletries not replaced. 2 out 3 days I had to go to front desk to get towels. Breakfast service was terrible, no variety, even egg was not ready. Front desk staff was not responsive and just ignored you. No towels in swimming pool area. Bathroom has peeling paint.

We will never stay there...

Liked: They refunded my money
Disliked: The hotel is behind some abandoned building leaving you feeling uneasy. The room (once we got in because the key wouldn?t work) smelled of cigarette smoke as our clothes did automatically. There was wetness on the floor, called the maintenance guy down to check it and he couldn?t find a reason. My husband layed on the bed to take a nap and had a bed bug crawling on him? had the cleaning lady check and yes there were bed bugs! My husband demanded our money back put our belongings back in the car and we left. I don?t blame the staff. The owners need to take care of their business! Possibly talk with the city about removing those eyesore building and give a better place to stay!

An okay stay.

Liked: I liked the pool/hot tub being open. Breakfast was okay.
Disliked: The beds weren?t comfortable for me. None of the gym equipment worked properly. The parking lot was completely dark at night. Some of the flooring in the bathroom was coming up.

Passable

Good

Superb