Best Western Executive Hotel Of New Haven-West Haven

Will not stay with Best...

Liked: nothing
Disliked: Hallway had strange odor,pool was dirty and over crowded. Charged a $200 deposit which was not mentioned when I booked. Is right beside a major highway and heard traffic all night.

Exceptional

Liked: Guest services
Disliked: Clean

Exceptional

Disliked: Food was not so great over cooked sausages

Very good

Liked: The pool and the area it's in
Disliked: I wish breakfast was open a little later

Superb

Not staying at Nest Western...

Liked: Easy to get to from 95. Super easy and convenient to a Starbucks, gas, convenient store
Disliked: We put towels on floor because it felt dirty. Did not want to stand on carpet. Sink was clogged. We had to park in no parking area in front of dumpsters because there was no parking.

Passable

Liked: The staff was great. Location was great.
Disliked: The breakfast could have been better. The beds weren't really comfortable.

Unpleasant, got what we paid...

Liked: Room was good size for just the two of us. Didn’t feel cramped.
Disliked: There was absolutely no parking. Most spots taken up by trucks/trailers. Front desk staff not friendly and very blunt. Barely said 5 words to us. The fire alarms went off twice in one night because someone was taking a shower. First time at 12:30am second time at 1:30am! Pillows were extremely uncomfortable. Second night we got back late from a wedding and neither one of our keys worked. Had to go down to the front desk and he would only fix one of the keys. Shower was filled with hair, and the curtain rod was partly ripped out of the wall so the curtain wouldn’t stay closed while trying to shower.

Very good

Liked: Quite comfortable room and bed.