Best Western Downtown Casper Hotel Guest Reviews
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|1.0 miles from Casper centre|
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Dan Mon, 18 September 2023
Robert Fri, 15 September 2023
Shahin Thu, 14 September 2023
John Wed, 13 September 2023
We will NEVER stay at...
Liked: The only thing I can give a high rating on is the breakfast in the restaurant. It was very clean and the staff made sure the buffet was clean and filled at all times. The staff at the front desk were very nice.
Disliked: The room was not very clean. There was a dirty washcloth along with some other items under the sink cabinet in the bathroom. The carpet was disgusting. The thermostat didn't work properly, set it at 77 because the room was extremely cold but woke up to it being 70. Didn't have enough towels when we arrived. It took about 3 hours to get the towels we needed and was told they were short handed so the laundry staff was running way behind. I am handicapped and can't walk very well but was put on the 2nd floor with no elevator. My wife and one of the staff had to carry all of the luggage up the stairs and then down the stairs when we checked out. We had accidentally left a medical device that I needed everyday. Half way back to Oklahoma we called and was told after housekeeping cleaned that room and found the item they would call within the hour. We never received a call back. My wife called again after 3 hours of waiting and all she got was a voice mail with instructions to leave name and a call back number. Never got a call back. Called again that same day, left message again, no call back. Called the next day 2 times, left message, no call back. Called the next day EARLY, talked to a very nice lady and she said they did find the device and needed our address so they could return it to us. I'm not sure how soon I will be getting it but am thankful we were finally able to talk to someone that knew what was going on.
Lyla Tue, 12 September 2023
Disliked: No elevatorRoom smelled musty
Meutia Tue, 12 September 2023
Liked: Staff was super helpful
Disliked: The room we’re staying a little bit creepy at night..
Jennifer Mon, 11 September 2023
Raymond Mon, 11 September 2023
Would stay again if ice...
Liked: Beds were VERY comfortable, room was CLEAN, shower with a nice head was great.
Disliked: Wife was in need of elevator since we were on our way to hospital for hip surgery. It was difficult for her to make it up the stairs but she made it anyway. Ice machine was NOT working and was VERY disappointing..
Anonymous Mon, 11 September 2023
Barr-skeoch Sun, 10 September 2023