Best Western Diamond Bar Hotel & Suites

The hotel was decent. The room was not too small and clean. It met our needs. The maid service was good. It's not posh but it does the trick and the price was commensurate with what we got. It was reasonably close to where we needed to go daily.

Very good

The stay was good. The...

Liked: The room is clean and spacious. We love the interior—there are two queen beds and a sofa on the side. Under the TV, there's a long table with a small study lamp. The room is comfortable. It also includes a mini fridge, an iron, and an ironing board. Very good price!
Disliked: There’s no complimentary water provided during breakfast—they only offer juice and coffee. You’ll need to bring your own water.

Awful

Liked: The property was clean on the outside but the room was horrible, the staff member that was there when I checked in was rude, unfriendly, and unhelpful. My air conditioner in my room was not working and rather than be polite about it he basically told me tough luck and that I would have to stay in that room even though the air conditioner was apart of the accommodations that I paid for, he eventually came to the room to feel how stifling it was in the room pushed some buttons on the thermostat and said that because it was late he couldn’t give me another room. There was also hair in the bed, the sheets were dirty and there was hair and old braces rubber bands on the bathroom floor, and blood on the toilet. When all this was brought to the attention of the hotel they still refused to switch my room. And I’m tempted to report to the health department.
Disliked: The outside was clean

Superb

Liked: Friendly staffs, convinent and quiet
Disliked: Someone in the middle of night making hugh noise. Could have been from my next room

Pleasant

Liked: Hidden
Disliked: Water pressure in shower was bad

Excellent

Very poor

Liked: Why was I charged twice? The room rate was 148.19, why was there another charge of 248.19? The deposit was included, and it was not returned to me.
Disliked: Why was I charged twice? The room rate was 148.19, why was there another charge of 248.19? The deposit was included, and it was not returned to me.

Good

Disliked: Pool and hot tub hours were short.

Good