Best Western Diamond Bar Hotel & Suites

The hotel was decent. The room was not too small and clean. It met our needs. The maid service was good. It's not posh but it does the trick and the price was commensurate with what we got. It was reasonably close to where we needed to go daily.

Superb

Liked: Friendly staffs, convinent and quiet
Disliked: Someone in the middle of night making hugh noise. Could have been from my next room

Pleasant

Liked: Hidden
Disliked: Water pressure in shower was bad

Excellent

Very poor

Liked: Why was I charged twice? The room rate was 148.19, why was there another charge of 248.19? The deposit was included, and it was not returned to me.
Disliked: Why was I charged twice? The room rate was 148.19, why was there another charge of 248.19? The deposit was included, and it was not returned to me.

Good

Disliked: Pool and hot tub hours were short.

Good

Surprising better

Liked: New floor, lighting and cleanesd
Disliked: None

Exceptional

Exceptional