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AustraliaBest Western Diamond Bar Hotel & Suites Guest Reviews
Overall Average Score:
Pleasant (3.35 out of 5)
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Cheri
The hotel was decent. The room was not too small and clean. It met our needs. The maid service was good. It's not posh but it does the trick and the price was commensurate with what we got. It was reasonably close to where we needed to go daily.
William Sun, 15 June 2025
Excellent
Shuai Thu, 5 June 2025
Very poor
Liked: Why was I charged twice? The room rate was 148.19, why was there another charge of 248.19? The deposit was included, and it was not returned to me.
Disliked: Why was I charged twice? The room rate was 148.19, why was there another charge of 248.19? The deposit was included, and it was not returned to me.
Jillian Wed, 4 June 2025
Good
Disliked: Pool and hot tub hours were short.
Pedro Mon, 26 May 2025
Good
Anonymous Mon, 26 May 2025
Surprising better
Liked: New floor, lighting and cleanesd
Disliked: None
Izamar Mon, 19 May 2025
Exceptional
Anonymous Mon, 19 May 2025
Exceptional
Jim Wed, 14 May 2025
Poor
Disliked: bed makes so much Noice when moving or turning!
Giovanni Mon, 12 May 2025
Very horrible, unfriendly staff at...
Liked: Decently modern updates
Disliked: The front desk staff were absolutely horrible. Extremely unfriendly and unwelcoming. ZERO customer service. They make you feel like they don’t even want you there.
Andrew Mon, 5 May 2025
Besides a rude staff and...
Liked: that the rooms were clean comfortable had everything in room I needed.
Disliked: The fan in the restroom wouldn’t shut off so it made a loud noise all night long. Night shift staff was irritated and annoyed with the fact we got there at midnight due to unforeseen reason while traveling. Very rude.
