All in all, a clean, well run and attractive hotel. Delicious buffet breakfast and well staffed.

Liked: Very clean and pleasant, helpful staff.
Disliked: Pool looked a bit dirty.

Lobby was dirty and had no AC. Guy at the front desk was very rude and said they never should of booked us a room because they don't usually book to Brevard residents. Why they would not want to book with locals is beyond me. So we left! The room was already paid for - I am now trying to get my money back.

Disliked: Horrible!

Exceptional

Liked: The room is large and clean. The bed is excellent to our liking. The heated pool is nice and clean.

Nice and quiet

Liked: Breakfast included.
Disliked: Nothing.

Exceptional

nice place good location and...

Liked: Great staff very friendly amd helpful
Disliked: Room partially had wet carpet from under the sink

Nasty

Liked: The people I met staying at the hotel
Disliked: Well let's start by saying it was fine. Until I killed a cockroach in my microwave stand. I tried to be discrete and quite. But, the lady at the desk got a hole big attitude. Her exact comment was, what do you expect me to do. I was shocked. I said I would want the same thing you would expect if it was you and your family. I asked to speak with the manager. Which took him 6 days to get back to me. Then he was nasty, defensive and told me I was gossiping. Offered me 25.00 and told that threatening him with a bad review would not affect his business. I only can hope in my heart that this does make some type of an impact. I drove 18hrs to see my daughter and granddaughter. That I hadn't seen in 5 months. They had both lived with me since before the baby was born. So I missed them terribly. I just hope that karma will come back in 2 folds for this best western. I've stayed alot of places and have never been treated like that before.

Time to close and update

Liked: The sheets were clean but the runner looked nasty. The towels were clean but have seen their day. We have stayed at BW many times. This place will never be on our list again.
Disliked: Hotel was not clean. Bed sheets were clean but carpet was stained and beds were old. Walls dirty. Bathroom that was handicapped accessible had no bars in bathtub an inaccessible toilet rails and a plastic lifter for toilet seat. Won't stay there again even if it was the last place to stay. Got out quick the next morning and left on Cruise from Port Canaveral.

We saw couple small brown...

Liked: Location was good and breakfast was as expected
Disliked: Carpet needing cleaning

Exceptional

Exceptional