Best Western Brook Hotel

Superb

Superb

Wonderful enjoyable stay

Liked: This was our 2nd visit to this hotel since it was closed for adaptions and change of hand . Again hotel was very clean see staff each morning cleaning main front doors , toilets area all parts and lobby . No idea why people have remarked that the hotel was unclean . Greeted by David on reception polite friendly and very kind a credit to the team. Bar staff were again polite friendly and no concerns over drinks requested. Our room was spacious very clean and tidy more than suitable for our stay , had coffee machine table and chairs , clean towels ,shower gel etc . Cannot fault the hotel or location very near to cliff gardens beach and short walk to Felixstowe town and high street .Both breakfasts were faultless plenty of choice excellent service and dinning area is well presented will be returning 100 per cent .
Disliked: Nothing at all we were treated well staff went above and beyond to make our stay a pleasure .Although would say a little more milk in room for an extra drink would be great. Water bottles were also provided .

Very poor

Disliked: The bathroom especially the shower was filthy

as usual, excellant

Liked: Everything as usual
Disliked: `

Good

Disappointing

Liked: The room was badly decorated cheaper surroundings, the bed mattress was springs ans so uncomfortable I never slept with springs digging into my skin actually tord a mole off on my back and need on the sheets ,a fire escape door whi h was old and did not close correctly

Very good

Liked: The hotel was an ideal location for my plans, plus the hotel had been refurbished since my last visit.
Disliked: Nothing it ticked all the boxes for this one night stay

Good