Best Western Brockport Inn & Suites

Exceptional

Liked: Clean, good breakfast, friendly staff, good value
Disliked: No pool

Great staff, great room, great...

Liked: The staff, especially the front desk male employee, were extremely friendly, accommodating, and professional. The food was delicious too. Me, my spouse, and my dog all enjoyed our stay and highly recommend this hotel in Brockport NY
Disliked: Would have liked a smoking room, none of them are though

Superb

Liked: Location and staff. The breakfast was okay. Very clean.
Disliked: The AC is rather loud.

Very good

Bad room.bead broken did get...

Liked: Location. I have been coming here for years
Disliked: Room

Good

Liked: We've stayed her several times due to a college student. Hotel is clean and comfortable. Was surprised breakfast for graduation weekend for premium pricing was disappointing and sparse.
Disliked: Price gouging for special events is a gross practice - to be clear I do not blame the staff at this location, they're always lovely and we enjoy our stays while visiting our college student. But the company's and industry's practice of gouging for events is awful. Quadruple the usual price just because it's graduation weekend is obscene.

Very good

Liked: Location was great, room was clean and spacious, staff was great!
Disliked: Pricing was horrible; it was a special event weekend and we didn't really have a choice to shop around if we wanted to stay in town, even though we booked 6 months ahead of time. Corporate price gouging sucks and I don't blame the hotel staff, it's not their fault but it leaves a sour taste nonetheless. Breakfast, for the price especially, was standard chain hotel fare but was quite disappointing there was no fresh fruit and very limited pastry/sweet options.

confusion at check in...no apologies...

Liked: clean
Disliked: Check in . Male check in guy was kind of rude. confusion about bookimg...first said I didn't have a reservation...but I did...he typed it in wrong. second tried to charge me again. said I already said , he said no sir we don't have e advanced payment. ( i booked and paid through booking .com he checked again and of course it was there. No explanation no apologies...just didn't like it attitude

Exceptional

Liked: My husband & I arrived late at night and the desk attendant was very nice. The hotel overall was great. Even the room temperature was comfortable. Some places are very cold when first arriving but this was just right. I would definitely recommend and would stay here again when in the area. Thank you!