Exceptional

Pleasant

Liked: The room was clean and the breakfast was pretty decent.
Disliked: The pool was closed when we arrived. We would have appreciated a short notice beforehand as we booked the hotel only because of the pool (We wanted to spend my birthday in the spa). We were promised a refund. However, that refund never arrived. Messages are being ignored. Unfortunately not very professional.

Superb

Disappointing

Disliked: Computers were out and IT tech was locked out so it couldn't be fixed. Staff did their best and were very helpful. Spa was warm not hot. Staff couldn't turn it up because the only person who could turn it up was in Las Vegas. Staff did their best. Management needs to up their game. Why is an IT person locked out of the system? Why is their only one person trained to turn up the hot tub?

Good

Liked: The staff was great, the room was great.
Disliked: The TV did not work. The staff said there would be a refund given on the room due to this issue.

Good

Liked: Clean
Disliked: No ice machine upstairs

Superb

Liked: Spacious room..great service