Chateau Big Bear Boutique Hotel BW Signature Collection

It was good.

Liked: Breakfast was good, location was superb.
Disliked: The air conditioning in our room was excessively loud, the fan in the bathroom was also somewhat loud.

Great location, quiet, comfortable.

Liked: It was quiet and a location close enough to things. But fast enough away to be quiet and tranquil. I also thought for a longer stay, it was better equipped with amenities than other locations.
Disliked: The air conditioning could use an upgrade. Screen doors on the sliding door to the balcony would be a great addition.

Exceptional

Complete disaster. Unexpectedly canceled all...

Liked: Nothing.
Disliked: Worst experience ever, completely unprofessional place. Headline is : last weekend on Saturday they unexpectedly canceled all new guests checking in - using a false story of a power outage (which was in fact planned!). I am not prone to be picky and a seasoned traveller so tend to be not one of those reviewers. In this case : (A) Unlike their hotel competitors who stayed open, they did not but, they failed to email or provide any advance notice from a planned power outage that started 8pm Friday. (B) This is a destination place so they waited until 3-4pm Saturday and told guests as they arrived!. We drove 3 hours for a wedding. (C) No apology or assistance, just rude front desk people who said it wasn't their problem but a "fire risk"--false because other hotels nearby stayed open. (D) Adding insult to injury--guests here who had checked in Friday night were allowed to stay. I still have not received my refund and they front desk gave me a yellow sticky as formal notice that I would get my money back.

Very poor

Liked: The location was nice
Disliked: The power was out the second night and we had no hotel water. We had to cancel our plans and leave earlier

Superb

Passable

Liked: Friendly staff, great location
Disliked: Grout in shower was not clean. Some mold. fan in room and bathroom were exceptionally loud. We were cold and could not adjust the temperature. Food is highly processed, gave me the runs each day.

Good

Liked: excellent facility, excellent location, excellent staff
Disliked: The egg dish for their breakfast was terrible. The amount provided through booking.com was not the amount I paid for the room. I was charged an extra $20 for parking.

'Boutique' or 'Chatueau'?????? Hmm!

Liked: Stayed as part of a 14 day road trip. Price for one night was very good. Plenty of parking and pool looked nice, although we never used it. Gym and games room an added extra. As restaurant wasn't open we got an Uber into town to a fab restaurant called 'Oakdale'. Highly recommended.
Disliked: Not sure about the words 'chateau' and 'boutique'. Quite a standard hotel really which im sure is really busy in winter with the ski season. Whole place had a smell of cooking oil / fat from the kitchen. No bar or restaurant open (apart from breakfast) which was disappointing after a very long drive. Man at check in was very surly and not welcoming at all, however lady in morning on checkout was much better. It wasn't expensive for one night so suited our needs, but nothing special.