Chateau Big Bear Boutique Hotel BW Signature Collection

Exceptional

Very good

Very good

Exceptional

Nice couple getaway

Liked: I liked the location and the staff was very nice. Having breakfast on-site was convenient.
Disliked: I didn't like that there was no elevator access to reach the rooms on the second floor. Both my husband and I have bad knees so having to take the stairs to reach our room and carry bags and luggage was inconvenient. The hot tub was dirty with dead flies and bugs and the pool net to clean it was broken. The breakfast offerings were good, but they only offered pork bacon, and no other options, i.e., turkey. We also did not like that the room did not have a microwave.

It was good.

Liked: Breakfast was good, location was superb.
Disliked: The air conditioning in our room was excessively loud, the fan in the bathroom was also somewhat loud.

Great location, quiet, comfortable.

Liked: It was quiet and a location close enough to things. But fast enough away to be quiet and tranquil. I also thought for a longer stay, it was better equipped with amenities than other locations.
Disliked: The air conditioning could use an upgrade. Screen doors on the sliding door to the balcony would be a great addition.

Exceptional

Complete disaster. Unexpectedly canceled all...

Liked: Nothing.
Disliked: Worst experience ever, completely unprofessional place. Headline is : last weekend on Saturday they unexpectedly canceled all new guests checking in - using a false story of a power outage (which was in fact planned!). I am not prone to be picky and a seasoned traveller so tend to be not one of those reviewers. In this case : (A) Unlike their hotel competitors who stayed open, they did not but, they failed to email or provide any advance notice from a planned power outage that started 8pm Friday. (B) This is a destination place so they waited until 3-4pm Saturday and told guests as they arrived!. We drove 3 hours for a wedding. (C) No apology or assistance, just rude front desk people who said it wasn't their problem but a "fire risk"--false because other hotels nearby stayed open. (D) Adding insult to injury--guests here who had checked in Friday night were allowed to stay. I still have not received my refund and they front desk gave me a yellow sticky as formal notice that I would get my money back.