Best Western Benton Harbor-St. Joseph

It could have been better.

Liked: Good location
Disliked: I booked thru booking.com and received confirmation for a handicap-accessible room with a roll-in shower. The room I was given had an”ADA tub, meaning a tub with assist rails. A shower chair would have helped, but there was none available. I ended up buying a folding chair to make the tub accessible for me with a broken ankle. Breakfast was so-so. Housekeeping entered the room without knocking.

Very good

Liked: The bed was very clean and comfortable, had a great sleep ! I was a bit late to the breakfast, but what was left was decent. The orange juice was really good !

Very good

Exceptional

Liked: Clean and very peaceful

will stay again when in...

Liked: Room was quiet. Bed very comfortable.
Disliked: Slight rattle in bathroom fan.

Superb

Very disappointed - the only...

Liked: The rooms were very clean and the kitchen staff was super nice. You can definitely tell the issues here are directly related to poor management.
Disliked: The pool and hot tub were filthy. Like dark dirty film and hair floating all over the hot tub, the person checking us in couldn’t figure out how to get us checked in with a prepaid room and wanted us to pay again.

Good

Exceptional

Liked: They where polite
Disliked: Nice