Very poor service and experience; located in perfect location, but not a well cared for hotel.

Liked: Shuttle to the Allstate Arena for concert.
Disliked: Outside doors were not secured (pulled open without a key card); no water pressure in shower; room and halls smelled like stale smoke; only one working ice machine in whole hotel; pop machines empty and pop for sale at front desk at higher cost; suspicious activity involving a young woman carrying a backpack who we saw taking money from other guests for something from her backpack (not what I wanted my 16 year old daughter to see).

Very good

You get what you pay...

Liked: The property is located close to ORD Airport, the room is decently sized and provided a good night sleep for an early flight the next day.The price is also cheaper than hotels nearby, providing a good economical option.
Disliked: Facilities are quite old, rooms are dated, renovation of the bathroom is needed, and I would suggest the shuttle provided should be scheduled (at least for the majority of the day) instead of on request.

Pleasant

A perfect spot to stay...

Liked: Very close to the airport with a shuttle ride was great. The bed was very comfortable and the breakfast was very good
Disliked: Nothing

Poor

Disliked: It was very dirty and had a musty/moldy smell throughout the hotel

fair

Liked: conveniently near the airport
Disliked: noisy airconditioning

Met my expectations

Liked: The airport shuttle service was my main reason for staying here. And it did not disappoint. Not only were the shuttles available on call but the drivers were very personable. Re the hotel location, I was able to grab a bowl of soup at a nearby Panera, and a glass of wine across the street. The room was clean and quiet.
Disliked: There was a bit of a wait at the collection point at the airport.

Which Best Western OHare?

Liked: The beds were comfortable and in-room coffee was good.
Disliked: After a 10 hours plane trip from overseas, we called for a shuttle to the hotel. It arrived quickly, and said they were going to Best Western OHare. The booking.com title for this hotel is Best Western OHare. Well, they took us to Best Western OHare -Elk Grove Village. The name of this location is Rosemont. We had the very nice woman at the front desk at Elk Grove Village call Rosemont to ask to send the shuttle there to pick us up. They refused, and told us to get back to the airport, then call the shuttle again from there. It was late, and we (including my child) were all very tired and jetlagged. Apparently this is not an uncommon occurance between these locations, according to the woman at Elk Grove Village (who was as helpful as she could be!). It was a very frustrating arrival to the US.

Passable