Best Western Airport Inn & Suites Cleveland

Safe, clean, value, could use...

Liked: Stayed at this property a few years ago, before they remodeled, and it was clean and comfortable, so chose to stay again. It was still clean and comfortable in the room, but there are some cosmetic and safety upgrades that could be beneficial.
Disliked: The elevator is not a smooth ride, but gets the job done. The door to our room, both on the room side and hall side had large chips in the paint. The bathroom light fixture was missing one shade and had a burnt out bulb in another. There was a water spot on the ceiling in the shower. The walls between rooms were good noise buffers, but you can hear a mouse fart in the hallway.

It was close to the...

Liked: The check-in was easy. Breakfast was pretty good.
Disliked: When I went to check out there was no one at the desk. I was told the person who should be behind the desk needed to make a shuttle run.They were painting, which I am sure it needed, but the colors were very “gray” and nothing that make you feel good upon entry. Also, the window in my room had a frosted glass and you couldn’t see out. I would not stay in a room like that again.

Affordable but you get what...

Liked: Location was great
Disliked: The beds are not comfortable

Superb

Passable

Very good

Liked: Friendly and courteous staff at check-in. The room was very clean.
Disliked: The pillows were awful. Too flat and uncomfortable.

It was fine for a...

Liked: Breakfast was fineRoom was spacious and clean
Disliked: Lobby, carpet, hallways looked extremely old and worn and dirty. Room numbers were written on masking tape with a sharpy pen. The bed was hard

Convenient location for public transport,...

Liked: Reasonably close to local transport into city, staff very helpful and friendly esp reception and the breakfast lady. Price was reasonable for a 3 night stay however no warning prior to stay about refurbishment at premises.
Disliked: Undergoing major refurbishment so place had appearance somewhat of a building site, had to change room due to fridge making strange noise that kept me awake , however staff resolved this issue very swiftly .

Exceptional