Nice stay on a cross-country...

Liked: Overall, this hotel was a great stay for a scheduled stop as we moved across the country. The room was spacious and clean, the pet fee was reasonable, and the breakfast bar was fantastic. Although we didn't use it, there was a free shuttle to the airport as well which was great.
Disliked: The check-in person wasn't the warmest and was visibly agitated with the question I had... namely: why wasn't my rewards number showing on the reservation. Pretty reasonable question if you ask me, but apparently a little too much for him.

Exceptional

Good

Liked: Proximity to the airport, bathroom very clean
Disliked: Other guests were loud

Superb

Good

Pleasant

Liked: Clean. Good breakfast. Housekeeping staff nice.
Disliked: I injured my knee while traveling. No one offered to help or assist me with baggage or opening door even though I was on crutches. Hardly ever got a hello or good morning from desk staff.

Exceptional

Spoilt by staff as detailed...

Liked: Pleasant girls on reception shuttle and breakfast - very helpful
Disliked: Unfriendly male reception staff on arrival - very unhelpful and not what you would want after a very long journey. Also rude and aggressive reception staff the following evening when investigating an error in the shuttle service. We weren't picked up as planned

Exceptional

Liked: Clean large rooms. Comfortable beds
Disliked: Would have preferred blinds or nite shades on first floor window tho view was protected by a fence