Best Western Airpark Hotel-Los Angeles LAX Airport

Exceptional

Exceptional

Poor

Liked: The bed was comfortable and the t.v. was updated.
Disliked: The front desk person scolded me and made me feel bad about not knowing the rules regarding taking prepayment before arrival. I literally made the reservation 2 hrs prior as a last minute decision. He had me in tears on my way to the room. I was with my 12 yr old handicapped daughter. I would have left but really had no choice but to stay and take the abuse just so that my daughter and I had a comfortable place to sleep at that hour. He was very rude and unfriendly, maybe because I interrupted his video game he was playing on his phone which looked very unprofessional at the front desk. He really just made me feel unsafe and unhappy to be there and I don't normally stay in hotels but I needed a room after a late concert I was at with my daughter. We were just tired. As far as the room, mattress cover was stained with a brown substance, there was pubic hair on the bathroom sink, and the noise is uncontrollably loud but I get it it was near the fwy. Also upon check out My room number was noted wrong. I was on the 3rd floor.

Great customer service. Rooms were...

Liked: Clean. Nice atmosphere.
Disliked: That Check in is kinda late.

Exceptional

Exceptional

Good Value for money, quite...

Liked: Bed was nice and big and comfy. Room was SO spacious with plenty of room for luggage. Staff were very good at keeping the room refreshed with new towels etc. Pool was good and the hot tub.
Disliked: Not the fault of the property but it was in a rather isolated area, although good for the airport. Taco place across the road was great for a quick bite to eat.

Don't come back again.

Liked: Easy to get access to LAX.
Disliked: The surrounding areas don't feel safe.

Passable

Liked: Staff at the dining area and in the morning shift were very friendly and nice
Disliked: Staff, particularly 1 female staff at the front office on night shift (around 10Pm when i checked in) was very rude. I tried asking for a different room she immediately shut this down (i let her know that my room smelled like cigars and that i would like a similar room) she accommodated by asking someone to come and spray air freshener, we decided to stay since it would cost to cancel. She asked for payment for parking when we handed her a $20 bill she looked at me and stated in a condescending/rude way that it was for 2 nights, we simply gave her a credit card instead. Overall it seemed as if she hated her job and speaking to customers in general.