Superb

Exceptional

Exceptional

Bermondsey Jude Pink Suite

Liked: The staff accommodated requests putting in birthday banners, balloons and rose petals in the room, and additionally putting in a big rug and even left a birthday card! Also they gave me my choice of suite. Love the framed photographs and vinyl and the balcony. Bed/pillows were very comfy. Good that our temperature was checked on arrival (COVID measure) and also that everyone had to wear masks in lobby/hotel when not in rooms and when not at restaurant. Amazing shower! Must wear shower cap though otherwise hair will get wet. Good that they provided shower caps & toiletries etc Orange juice & crisps/biscuits and coffee sachets/ coffee maker provided. Had a mini fridge too which was very useful. We asked for plastic wine glasses from reception and they gave them to us ?? they also gave us water bottles when we asked them if we could have some more because we had ran out! We stayed for 5 days and on the second day asked for new towels but they just serviced our room instead which was good! Nice breakfast with vegetarian option. (Love the vegetarian sausages) Breakfast staff were nice. Nice Christmas decorations in reception / on table in restaurant. Good that staff wore masks. Location is okay. Can walk to lots of different places in central including London Eye etc View from balcony is OK. Lobby is trendy and dimly lit and the doors are decorated really cool! I love the themes of the balcony suites. ? It?s good that there was handwash and COVID info signs in lift. Although the hotel doesn't serve alcohol, you're allowed to bring in your own to drink, so can't complain! Parking is not too far away and the cheapest you'd get in central London! I liked the huge windows for natural light. Overall I had an amazing birthday!
Disliked: In the bed?s pink headboard in the silver circles I found brown stuff which looked like it had nuts in..hoping it was chocolate? But it was horrid I spent some time scrubbing each circle myself..should have been done by staff..Also a lot of dust there, which I was also cleaning but shouldn?t have had to! Should have been done before arrival.One of the pillows & pillowcase were stained/dirty.The ?king size? bed is put together by two separate bed frames but 1 full mattressNo privacy on balcony from the other balconies. Can see if someone else is on the other balcony. But there is glass separating them. Not an amazing view from balcony, cant see much.Stains on bathroom wall and floor that I tried to scrub but wouldn?t come off.No handwash, just soap - should be handwash in pandemic.It says ask staff for towel rail heater to be turned on, we asked and they said they would but they never turned it on?Room service leaflet in room not accurate. No room service atm OR restaurant dining except breakfast.The towel rail was dirty.The heating/fans are VERY noisy &The walls are SO thin can hear rooms being cleaned!Asked for a wine glass (before we got given the plastic ones) and they said they?d bring them up when they turned on the towel rail -this never happenedFridge too smallComing to room to turn towel rail not great bc unnecessary contact.Service in rooms was only every 3 days which is understandable with pandemic but should have been every other day at least!No main light in room.It said on here that there is parking AT HOTEL but its quite a bit away!Reception staff were very grumpy!I asked a staff if allowed to smoke on balcony, he said there's a penalty fine if you do but he does when he's in the balcony suites..unprofessional!No discount for in-house guests for breakfast.Seated next to others at breakfast but so many other tables empty.NO RECYCLING BIN IN HOTEL OR OUTSIDE HOTEL!

Good

Exceptional

Very good

Disappointing

Good finding. Very nice dog...

Liked: Location is great. I didn't now what to expect of Bermondsey area and it really surprised me. Full of small bistros and cafes, and little restaurants. Very illuminated streets, very close to London Bridge and Borough Market, very good transport connections. Hotel is modern, cosy. Rooms are big, staff is fantastic and specially I really appreciate the good welcome they gave to my little dog. Very dog friendly, clean. The room had a bed for my dog, a plate to put his food and a bag with treats and 1 toy (rope). Thank you.