Berlin Resort, Millersburg | ConcertHotels.com

Exceptional

Liked: Loved all the activities for the family!

This was a small slice...

Liked: Everything was so pristine. Truly amazing!We loved everything! Beautiful place the food options were great! Peaceful environment. Can't wait to return with our couples group! If you need a little weekend getaway, come here!
Disliked: No complaints!

Superb

Liked: Could have stayed longer.
Disliked: Noisy. Construction on site. Resort on Rt. 62 which has a lot of semis that like geer braking..

It was enjoyable an relaxing

Liked: The beds were excellent ! We especially enjoyed the beautiful landscaping,children's village,waterfalls and feeding the fish !
Disliked: The eggs were watered down an they kept giving us a key for our room that didn't work an we had to go back to the front desk 3 times and our room wasn't on the same floor an a long way to walk with little ones !!

Exceptional

2 day stay. Ok.

Liked: Friendly helpful staff. continental breakfast was what you'd expect in a hotel. Beautiful grounds and view from the balcony. Room was as advertised. We liked the walk in shower and double vanity. Good location to see Berlin and surrounding area.
Disliked: We had a double queen deluxe room. We didn't hang any clothes or put any clothes in the white closets by the beds due to finding (hopefully)dead bugs and what looked like a bed bug in the black dot stage. Regular inspection and cleaning in the closets are needed. If you are disabled and have bad knees, the glider on the balcony sits too low and is difficult for anyone disabled to to get up from. The air conditioner blows hot air on your back when you are seated and you melt. Our balcony guardrail was wobbly so we were careful not to lean on it. We really did not have a place to sit in the room. except for the beds. A comfortable sofa or chair would have been nice. The cushioned seat in out room was straight back. The back of the seat looked a cushioned twin bed headboard. Not comfortable at all.The TV was above the seat to your back. Unusual not to have a coffee maker in the room. most hotels do. The seats in the theater sit low also so we couldn't watch the movie. Pushing my loved one in a wheelchair around the grounds wore me out due to the hilly slope to get back in the hotel. Ok for kids and young adults.

Past it?s prime, other options...

Liked: Seems like it has a lot to do for a young family. Good location. Peaceful outside sitting areas. Warm cookies. Breakfast included. Comfortable linens and updated bathroom. When I explained our overall experience to the manager she understood and offered a solution.
Disliked: Past it?s prime. We were assigned a room with a view of 2 giant air conditioners...out a filthy window. I would not have booked it knowing that. Thin walls; we could hear EVERYTHING going on in neighboring rooms. So loud it woke us up. Our room?s air conditioning was ?meat locker freezing? or off (nothing in between) on hot summer nights. Outside trashcan near the gazebo was overflowing every day we were there. A couple of nearby big dead trees in were prominently on display. Most of this is obvious and easily fixable. It should not need pointed out by guests. Some is more difficult to fix, such as thin walls and poor room location with a view of 2 giant air conditions. In that case, make that a storage room. We felt that we were assigned a very undesirable room and couldn?t switch (even though we checked in earlier than most guests that day) because we got an online deal. The person at check in was very firm and surprisingly rude when I asked. Guessing she has been asked before. The manager was kind to work with at the end of our stay, to rectify our bill, and I appreciated that. Unfortunately, it didn?t change our experience.