Super close to Market Street dining and shopping. Clean; lobby is beautiful and boutique-like; parking garage is attached. Very pleasant and, for San Francisco, priced fairly. It was what I expected from a Holiday Inn Resort.

Disliked: No mini fridge; bed was way too firm for me; a bit noisy, but they give earplugs.

Liked: Everyone that I encountered (staff) at the hotel were very professional, friendly, and willing to help. The lobby was kept clean at all times.
Disliked: None.

Liked: Clean; comfortable beds and pillows; nice lounge and great, friendly staff.

This is a great hotel to stay at if you are going to see a concert at the Civic Center. Clean; cheery, helpful, friendly staff; good price; well decorated room; comfy bed and pillows. Convenient location.

Liked: Clean; great, friendly staff.
Disliked: Restaurant - mediocre, but friendly waitstaff.

Liked: Room was clean for the most part and hotel recently renovated
Disliked: Staff were rude at times (to guests and to each other), amenity fee charged per night, no free breakfast

Liked: Clean, location, spacious room

Liked: ambiance, apples at the receiption, location
Disliked: extreme construction noise earlier than 7am. I was re-allocated for the following two nights but last early morning ended up being noisy as well.

Liked: The bed and pillows were extremely comfortable, and the hotel room itself was fairly quiet.
Disliked: The heater/AC unit was painfully loud. It was too loud to keep on while watching TV or sleeping. Also, the room was incredibly spartan. No dresser or desk and only a tiny bedside table. There were also no shower rods or anywhere to hang a wet towel.

Liked: No positive comments.
Disliked: Worst experience of my travel career. Staff was scatter-brained, elevators and room were dirty. The doors had no resistance and SLAMMED when guests closed them. Location was inconvenient for walking. Lastly, smacked with fees - WiFi, coffee, parking, etc.

Liked: Very clean and friendly staff.
Disliked: Nope

Liked: The staff was very friendly.
Disliked: For a Superior room we were not impressed at all. Our view was the roof and the wall of the building next door. Many homeless right around the hotel. Lastly, we were double charged for our room.

Liked: Very nice rooms! Comfortable beds! Great bathroom. Very friendly and helpful front desk! Awesome location with easy access to buses and BART.
Disliked: No pool or gym. Description still says there's a pool, but it's gone. Gym is under rennovations (I think).

Liked: Location is close to everything.
Disliked: Not pool