Exceptional

Great Location and lovely hotel

Liked: Location was perfect, loved the outside bar, food great, staff really friendly. Also handy for walking to lots of good eateries nearby
Disliked: Sometimes a little slow on service but in Covid times this is to be expected

Great hotel, i would highly...

Liked: Location was great. Rooms were clean and comfortable. Breakfast was very nice.
Disliked: N/a

Swanning Around

Liked: Everything about the hotel was perfect. Particularly the river location. I really appreciated have a room with a view of the river. Despite my advanced years I love walking and it was so enjoyable to walk along the Riverside. I have never seen so many swans together in my life. The staff were very friendly and helpful. I was on a short break to visit a friend and as I have no interest in travelling abroad for the foreseeable future next time I visit I will definitely stay at the Swan (subject to availability).
Disliked: The only reason I didn't give the hotel ten for everything was because in a three night stay my digital key didn't work twice in the evening after I had two brilliant days.

Exceptional

Exceptional

would stay again

Liked: Location was good, reception was welcoming etc. Found some of the Pen & Cobb staff a little stuck up. Noisy during the day due to what I think is building work going on. You could tell it was a weekend when we ordered some drinks to the room that took 35 mins. Over all the hotel is nice, nice decor etc and we would stay again

Superb

Liked: A very good old-fashioned hotel, showing no signs of decline. Excellent location (we had river view) and room rate extremely reasonable.
Disliked: An odd situation arose - probably Covid related. We returned on our second day ti find room not cleaned. Told this was policy and it wasn't end of world, BUT paper cups were provided instead of china, and we had to ask for fresh ones.

Exceptional