Bedford Swan Hotel

Very good

Good

Superb

Exceptional

Buyer BEWARE

Liked: Hotel is in a terrific location
Disliked: Massive disappointment for us. Booked this hotel for my wife and I as we were going through a tough time. We were looking for a nice hotel with a spa to unwind. We have stayed at many hotels with spa facilities but never experienced a stay where the spa facilities came at an extra cost (£40 for both of us for a mere hour) On top of this the spa was fully booked out for our stay with the exception of the earliest slot of our departure date. You don't stay somewhere as a retreat to get up early just to use the facilities. When I asked about the additional costs they said it was on the confirmation email which I would only have received AFTER I had booked. This should have been made clear at the start plus the need to book it in advance. Had we known we would have booked somewhere else as plenty of other hotels come with use of the spa as standard. As it was it messed up our break as although the hotel is in a nice location that alone doesn't warrant the price and as such we missed out on a better stay with better facilities. Oh and check out the photo of the cup at breakfast, lipstick. Pretty grim.Massively disappointed. Buyer BEWARE.

Superb

Liked: The location was excellent

Need to improve service from...

Liked: Very nice hotel, the room was good and the breakfast was good.
Disliked: Staff gave the impression the couldn’t be bothered to deal with any queries, would rather you use the self serve screens or pass you to another member of staff. The spa was way too hot and considering you have to pay, not all the facilities were even working properly. We also couldn’t even get a booking for the restaurant as hotel guests.

Poor coms, poor parking setup.

Disliked: Kept ringing to try and talk to someone at reception but no one ever answered. Also there was no parking space for us. Had to park in town and walk all our stuff to the hotel. Not great.

Disappointing.

Liked: Room was spacious
Disliked: Room Service was poor. Breakfast was not very good. Room very dark, staff not very attentive.