A big Thank You to all the staff at The Bedford Lodge for making our stay a most enjoyable one from arrival to departure. Have stayed here a number of times and will definitely stay here again when returning to Newmarket. Also a thank you to the owners for setting such high standards that the staff achieved without exception.

Liked: Lovely atmosphere. All staff were welcoming and all gave impeccable service. Room was clean as were all other amenity areas of the hotel. Food was delicious. Would reccommend this hotel to anyone visiting Newmarket or surrounding areas.
Disliked: Had to leave.

People in hotel were amazing, professional and extremely helpful from the moment we checked in until we checked out. The service in the restaurant was extremely good, nothing too much trouble. The staff were very friendly, kind and the food was lovely. The reception staff were lovely, made sure everything was OK with the rooms and anything else we needed. I would 100 per cent recommend the hotel to all my friends and family.

Liked: Service was excellent.

Nice hotel our party night...

Liked: The hotel was lovely we were staying for a Christmas party night which was handled very well.Breakfast was amazing really good.
Disliked: Our shower didn't have hot water it was only hot for a minuet and this was the same at night and in the morning.Also our room had the noise of what I can only imagine as air con units.The room was to hot and we couldn't control the temperature and we couldn't even open the windowRoom facility was no better than a Premier in

fantastic family holiday

Liked: exceptional hotel with first class staff and quality meals

Nice but the hotel has...

Liked: clean and comfortable? food in the resturant was exceptional?
Disliked: The hotel was trying to be too fancy and making mistakes in doing so?

the staff were very friendly...

Liked: it?s a lovely building and looked inviting.

no use of the spa

Liked: bedroom was nice. beds comfy, great view of the stable yard. breakfast was amazing. in room refreshments were excellent. staff friendly
Disliked: I was shocked to have been misled about the use of the spa. I phoned in advance of our stay to enquire about the opening hours of the spa, to be told that the ?leisure facilities? were open early in the morning for us to use. it struck me as odd at the time as I thought it was a strange way to refer to the spa. once we got there it dawned on me there is a whole separate leisure area from the spa and only this is available for use to guests. it?s a basic pool with jacuzzi and steam and all a bit run down and tired, not the spa facilities I was led to believe were of use. I would never have paid what I did if I had known. also no one warned me that it would be difficult to book a table at the restaurant so we had to eat elsewhere as it was fully booked when I called.

An excellent stay all round.

Liked: Excellent food.

Very good

Was an uncomfortable experience at...

Liked: Friendly staff, clean room, Nice Tea and coffee selection, Clean overall with staff tiding as they go , Nice toiletries, Had a nice double bedroom, , Made good toast and gave me two extra slices!
Disliked: Tell the customer what is in the room price re the spa, In the room, the kettle burnt my twice, I have a big hand and the lid flap was loose so steam came out of the handle. Re the Breakfast, Waited ages at door to be seated, took order for food, My wife went for poached eggs, (Always dodgy as done in water in a pan and they were not cooked properly, ) I took the safe option and went for scrambled eggs, and they were consistent, as this is the first place I have ever stayed at that did not cook them properly either as they were raw inside. The beans were in a thin sauce, The Mushrooms and potatoes were cooked in butter , the plate was not hot, the food was warm and the waiter would not let me have ketchup but spooned it onto the plate, Reminded me of Faulty Towers!!!!!

Very good