Bedford Lodge Hotel & Spa

A big Thank You to all the staff at The Bedford Lodge for making our stay a most enjoyable one from arrival to departure. Have stayed here a number of times and will definitely stay here again when returning to Newmarket. Also a thank you to the owners for setting such high standards that the staff achieved without exception.

Liked: Lovely atmosphere. All staff were welcoming and all gave impeccable service. Room was clean as were all other amenity areas of the hotel. Food was delicious. Would reccommend this hotel to anyone visiting Newmarket or surrounding areas.
Disliked: Had to leave.

People in hotel were amazing, professional and extremely helpful from the moment we checked in until we checked out. The service in the restaurant was extremely good, nothing too much trouble. The staff were very friendly, kind and the food was lovely. The reception staff were lovely, made sure everything was OK with the rooms and anything else we needed. I would 100 per cent recommend the hotel to all my friends and family.

Liked: Service was excellent.

Exceptional

Liked: Fabulous hotel, wonderful staff.

It was beyond what I...

Liked: Breakfast excellent, room excellent, lunch dinner ok, room excellent
Disliked: Though lunch and dinner menu and quality was ok. Staff, outdoor area and everything else surpassed my expectations. I chose to drink there but eat out.

Superb

Not 4 star

Liked: Good breakfast, friendly staff
Disliked: Executive suite did not meet expectations. The stains on the sofa and chair was dirty and disgusting they needed steam cleaning. Cheap carpet on entry to room badly frayed and laddered. Good quality carpet would not do this! Curtains by bar / breakfast room frayed badly looked very tatty. Bar service very slow had to wait 25 mins for a drink needs more people behind bar.

Exceptional

Liked: Location and cleanliness

Sunday stay

Liked: our room overlooked stables loved it..breakfast was superb bed comfortable..
Disliked: jacuzzi not working ..

Superb

Exceptional

All good except for sweltering...

Liked: Lovely room, large and very clean with view over stables next door. Comfortable bed and pillows, roomy modern ensuite. Mini fridge came in handy on a very hot weekend. Good range of options for breakfast.
Disliked: Desperately need aircon in the bar area - we had to take our drinks and sit in reception to keep cool.Shower pretty basic which lets down an otherwise good ensuite.