Beachfront Inn and Suites at Dana Point

Good

Staff was great and location...

Liked: Location
Disliked: A little older needs renovations

Awkward staff didn’t make us...

Liked: Strange layout
Disliked: Front desk receptionist was condescending and rude.

Exceptional

Underwhelming, scary and run down

Liked: Room was spacious and technically clean
Disliked: Our room looked run down. Marks on the walls and you could see where they did countless repairs to the walls. Did not have caffeinated coffee in room, only decaf. Bar next door with people screaming and laughing till midnight. TV in bedroom did not work. In the morning I went to lobby to look for regular coffee and nobody was at front desk. My key to the room didn’t work, and no one was at the desk so I had to sit outside from 7:20- 8am when someone would be there to open the breakfast room. I used the bathroom there in the lobby and there was no toilet paper. Went back to my room and some strange guy knocked on my door (despite my do not disturb sign) and waited outside my room for over 5 mins for me to open the door. I refused to open the door because it was not an employee and I was alone with my daughter in the room. This overnight was a present to my daughter for her graduation and I was embarrassed by our experience.

Overall, our stay was disappointing...

Liked: Location
Disliked: The breakfast was quite limited — there were no options like decaf coffee, and the fruit selection was very minimal. Additionally, our room was not ready upon arrival, and we had to wait an extra hour before we could check in. Overall, the experience did not meet all our expectations.

Perfect

Liked: The breakfast was OK. I don’t think there was any meat at all.Our main reason for going was to be able to walk to the beach in which we did many times my grandchildren enjoyed playing in the hot tub. We had two nice rooms together so they could go back-and-forth to each room. The balcony was lovely overlooking the beach.Both of the people who helped us at the front desk were very courteous and very, very nice people
Disliked: I never did figure out how to go from the third floor down to the office on the second floor without going down into the garage and following the Office signs. But my six-year-old grandson figured it out.

Exceptional

I had a very comfortable,...

Liked: The staff was very friendly and accommodating! The bed was comfortable and the shower was great! Location—perfect!
Disliked: Rooms are somewhat “dated”.