Exceptional

Good

Exceptional

Liked: loved the hospitality cleanliness location spa breakfast...it was the best vacation
Disliked: There was nothing not to like

Very good

Disappointed by the staff hotel...

Liked: Initially the property was lovely. The pool had construction and the view was not as described. We should have been informed that the pool was not operable
Disliked: we checked in at 3:30 AM and were asked if we had a car we said no but would have one later for a day or so. The gentleman at the front desk handed me a parking pass and never mentioned anything about parking fees. We left the property at 9 AM and I handed my keys to the front desk clerk and he said great you’re all set thank you. I closed out my stay with them. Three hours later, the hotel charged my American Express two times without my prior approval. The charges were for parking. When I called to ask about and dispute the parking, The person on the phone was belligerent and disrespectful. Considering I just spent about $1000 on three nights at an average hotel, it was unfortunate for the front desk clerk to be so disrespectful. It is inappropriate for my American Express card to be arbitrarily charged three hours after I have checked out.

Exceptional

Exceptional

wonderful

Liked: view and king room had separate bedroom and kitchen
Disliked: would like more breakfast choices

Very good