Beachfront Inn and Suites at Dana Point Guest Reviews
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|0.3 miles from CAPISTRANO BEACH centre|
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Sacha Fri, 26 May 2023
Melanie Tue, 23 May 2023
Martin Sat, 13 May 2023
Liked: loved the hospitality cleanliness location spa breakfast...it was the best vacation
Disliked: There was nothing not to like
Marley Thu, 4 May 2023
Annette Tue, 2 May 2023
Disappointed by the staff hotel...
Liked: Initially the property was lovely. The pool had construction and the view was not as described. We should have been informed that the pool was not operable
Disliked: we checked in at 3:30 AM and were asked if we had a car we said no but would have one later for a day or so. The gentleman at the front desk handed me a parking pass and never mentioned anything about parking fees. We left the property at 9 AM and I handed my keys to the front desk clerk and he said great you’re all set thank you. I closed out my stay with them. Three hours later, the hotel charged my American Express two times without my prior approval. The charges were for parking. When I called to ask about and dispute the parking, The person on the phone was belligerent and disrespectful. Considering I just spent about $1000 on three nights at an average hotel, it was unfortunate for the front desk clerk to be so disrespectful. It is inappropriate for my American Express card to be arbitrarily charged three hours after I have checked out.
Angela Mon, 1 May 2023
Maria Wed, 26 April 2023
Reata Tue, 25 April 2023
Liked: view and king room had separate bedroom and kitchen
Disliked: would like more breakfast choices
Mario Fri, 21 April 2023
Solorio Mon, 17 April 2023
Liked: The property is peaceful & has such a beautiful view, also excellent customer service.