B&B Cappella Vecchia 11

Incredible way to experience Naples.

Liked: Lucia was such a blessing! The room was cleaned daily and quite large. The beds were comfortable, the water was hot, and the water pressure was great. It also seemed like a very safe, secure area of Naples. Right in a downtown shopping center.
Disliked: The wifi was spotty, but that’s it.

Great location with lots services...

Liked: Friendly, helpful staff
Disliked: Noise was an issue due to location but it was tolerable

Exceptional

Brilliant location and excellent, caring...

Liked: Fantastic, caring and flexible service; brilliant location. Thank you!
Disliked: Outside noise until early morning and rubbish collection very early too - bring serious earplugs, just in case

Exceptional

Was value for money really...

Liked: It was very central. I love the location easy access to everything.
Disliked: I liked everything about the property just that they were very stingy on the coffee

A piece of heaven in...

Liked: The place is located perfectly at the beginning of an area full of good restaurants, close to every quarter of the city that are the places to visit (Chiaia, Spanish Quarter, city center Spaccanapoli) and close to the sea shore. All these parts were reachable on foot. Farther places were reachable via public means of transportation. Check in with Alessandro was easy, all info was given to make me feel at home and welcome. Lucia, the owner, was extremely nice, ready to give some hints on how to move around the area and reach the place even before my trip started. The apartment is located in a building in a small street, with barely no traffic and is extremely calm.The room was of decent size and extra clean.
Disliked: Nothing.

Should have cancelled this when...

Liked: Can hardly think of anything.The only good thing is that fairly close to the sea.
Disliked: Location could be better. Bad communication. Staff needs more training, was hard to reach and instruction unclear. First floor, noisy street.First of all, booking info was wrong, where it states that checkin time from 8 but actually not until 13.So we left our bag at 10, but no one was waiting for us, luckily the nice doorman took our luggage, though they were left outdoor at the inner yard. Then we went back to check in before 14 (good thing is that bags were brought inside by then).Secondly the checkin guy was rude and discriminated against race and gender. He opened the door for us unwittingly like we disturbed him. Without checking our passports, he asked about our birthplace first, and then asked me to write down the birth city name (though was we know this info can be found at the passport) Then he asked one passport for registration, and was surprised to see my passport but still asked my husband’s passport instead. Even though the booking was under my name, he still put the primary booking name as my husband’s. Then he did not tell us anything about check out or breakfast or any useful information.Also booking says that cot available but actually not. Though it was one of the reasons for booking.It’s supposed to be a B&B but no breakfast. And second day even coffee was finished but no one filled.The room was dark, toilet not flushing, shower drained slowly, no soundproof whatsoever. Loud noises at night and morning. Daily cleaning but they only took the trash out and made the bed, but did not even vacuum the floor.There was never anyone at all in the lobby. And no instructions were given and no one could be reached. When checkout, we left our room at 9, and left the key in the room like we did in the previous B&B. Could not leave it in the lobby coz there were other guests. Then when we were back at home, finally I got a booking message from B&B (like anyone would check the booking app all the time) accusing me stealing their key.

Value for money

Liked: Perfect location, just near shops and restaurants
Disliked: Nothing