Disappointing

Liked: The night clerk was rude. Talked to myself and another guest rude. Talked about the thing may so we complaining about her room being a nasty mess and tv my working. He told her she should've been reported or she can leave
Disliked: Smells funny and the night clerk

Had a horrible experience at...

Liked: Beds are comfy , showers good
Disliked: Customer service SUCKS !

Exceptional

Liked: An overall great stay..even if just overnight..very clean..great customer service...definitely would stay again!
Disliked: Only just the smell of smoke..in the hallway..but other than that..i had a great experience

Passable

Liked: the location is really good, convenient.You can find everything around there
Disliked: carpet was old , gave me allergies

Good

TV didn't work and we...

Disliked: TV didn't work and we have pictures of bed bugs

Very good

Exceptional

Liked: It is very clean and Covid protocal in place.
Disliked: It is conviently located to the Airport the staff are very nice and the Covid protocal is in place. We would definetly stay again the beds are good but the pillows leave a lot to be desired Isabella is very nice at check .

Won?t be staying here again

Liked: Breakfast - bagel, fruit, granola bar and yoghurt in a bag at reception. Cold and hot water also provided at reception 24 hours. Water pressure was good. John and Isabella were helpful.
Disliked: Internet was so bad couldn?t browse a page. Asked receptionist if they could check another room and she said they were full. Very rude.l and not interested in helping. The GM helped us fix the internet on the 1st day. Spent half the day unable to work from my room. Moved rooms and it was better but not great. Then the people upstairs were banging constantly all day and at 10pm I complained. It became less but still continued. Same noise again, this time complained at 9pm and nothing was done. Noise went on until 11pm. Asked to use the gym, the receptionist ?JT? was rude and said don?t know. I asked when can u find out. She said ?I don?t know? came back again and advised I was going to make a complaint to HQ and she opened the gym. My wife went down and asked for change for the laundry, same receptionist. She said no change. Had to ask other people staying if they had change. The night manager was friendly. The cleaning staff were friendly. Honestly, if you have bad staff why do you employ them? Just fire them and hire people who want to be in these jobs. They really ruined our stay and we didn?t want to go near them to ask for anything.