Baymont by Wyndham Tri-Cities/Kennewick WA

Very good

Bad

Liked: The room was alright and 2 of the staff were good.
Disliked: The manager she was rude and unreasonable. She does not know how to manage or talk to customers. The way things went with the booking was made too complicated, I still haven't gotten my money refunded and they arent working with me.

A few improvements were needed…

Liked: The property was conveniently located close to a Dutch Bros, Walmart and right off of the main highway. There was a decent breakfast selection.
Disliked: We were on the third floor and there was NO ELEVATOR! We had to lug our baggage up a flight of stairs. I was absolutely shocked that there was not an elevator. Also, we found white and black dog hair throughout our room and we didn’t have a dog. It was clear that this room wasn’t cleaned throughly after the last guests who brought pets. That was quite appalling.

Pleasant

Liked: The room was clean and I loved the shower.
Disliked: There was no place for USB chargers. That’s a major inconvenience. Also, shampoo and conditioner that was provided were so small that I had to go buy some.

Never, Never, Never use a...

Disliked: Booking.com took our money when they booked us for the following/wrong night. We needed a room that night we drove into town, on our way to Mt. We drove to the hotel and it was full, so we couldn't have gotten a room there that night!!! The hotel said third party booking companies do this all the time. And then booking.com wouldn't give us back our money. I give them an F rating. Will never use them again.

Good Stay for a weekend

Liked: Breakfast was decent; I enjoyed the coffee station available all day.
Disliked: The pool could use a renovation.

Very good

Liked: Beds were comfortable
Disliked: Breakfast was a little weak. Juice machine wasn’t working.

I t was a one...

Liked: The room was clean ad the bed was comfortable
Disliked: The water pressure on the shower was low

Very good