Provo River Inn

I read several reviews before staying here and can't believe anyone had anything negative to say. We loved everything and I am VERY picky, especially about cleanliness! One of my favorite things was the "clean remote" - the remote control for the TV has it's own holder that tells you it has been cleaned - may seem funny but that is important to me.

Liked: Loved the beds, clean room, helpful staff, great breakfast and location.

Dissapointed in the quality of...

Liked: Location
Disliked: Torn bedsheets and curtains, smoking right outside the door to the hotel, walk in cigarette smoke to get in, dirty bathtub, horribly stained carpet, smell of garbage, the hotel used to be great under former managementThe new owners let it go and it is like third world country Mould, smell and dirt People don’t know how to clean apparently

Poor

Liked: The beds were comfortable. They accommodated my early check-in request.
Disliked: The hotel was dealing with an extensive water issue/repair. The pool was chained shut, the ice makers didn't work, the breakfast juice machine was broken, the water pressure was VERY low in the sink and shower. I had to get ice at 7-11. The staff was nice, the rooms were spacious, and the location is darling. Once this issue is addressed, I will stay here again. The issue does look like it is extensive and ongoing. There should have been a caveat on the booking regarding the remediation of the water issue and the amenities affected.

Passable

Liked: Bed
Disliked: Cracked bathtub

Very good value for money.

Liked: Very nice and helpfull receptionist, clean, included breakfast.
Disliked: ice machine did not work

Nice location, nice proximity to...

Liked: Due to several flight delays I was only able to sleep and get out the door early the next morning. The Staff were very accommodating and held the room for me. Unfortunately, I didn't even have time to take some of their complementary breakfast.
Disliked: Wish I could have stayed longer.

Would not recommend staying at...

Liked: Spent five days at this property. King Bed was comfortable and the room air conditioner worked well.
Disliked: Not once in five days did we ever see any staff cleaning rooms or any of the hallways which were always dirty and stained and had construction material scattered about. Our room was never cleaned despite calling the front desk each day and requesting it be done. The only thing they did for us was to give us clean towels on two occasions but only after we called and requested them. Carpet in the room was stained and the mini-fridge would not close all the way; hence it was not able to maintain a cold temperature to keep food fresh. Breakfast was acceptable although the juice machine never worked and it didn't seem like anyone was interested in having it fixed. They did have a small pitcher of orange juice in its place for guests. Indoor pool water was murky and the spa water was green.

Exceptional

Liked: Resonable price Breakfast was so helpfulAble to rest while there was no place to go

Rough

Liked: The bed was comfortable and the location is good as it is surrounded by places to eat and things to do.
Disliked: The facilities were extremely dirty. There was mold in places, items within the room were broken, a musty smell, and the hallway ceiling must have been being worked on because there were ceiling tiles missing and strewn all around.

Good