Baymont by Wyndham Madison Heights Detroit Area

Very good

Exceptional

Liked: The breakfast
Disliked: NA

Superb

Very good

Good

Disappointing

Disliked: Food was left in the fridge from previous guest and pillow covers had black marks on them

Poor

Liked: Location was great. Bed was comfy.
Disliked: Smell. It seems like people have smoked a lot in those rooms. Walls and carpet smell like cigarettes.Poor lighting. Room looked very worn out.

Disappointing

Liked: I did like that it was close to restaurants
Disliked: I was very upset that the room I reserved wasn't available, and I had to be put in a different room. Also, I didn't like the fact that I wound up being put on the 3rd floor with service animals. Then, the lady at the front counter seemed like she had a hard time understanding English. I believe I should have received a bit of a discount for having to take a room I didn't book.

Very good

Liked: I like the location. It’s close to everything for the most part.
Disliked: I’ve stayed there this month on 4 separate occasions and it’s one staff member that I feel is really rude. My 2nd time staying I wanted to pay for late check out (which I had done before) she wrote my room number down and said you got til 12 not even letting me pay like I wanted. I had to wait for her to leave and have another staff member do it for me. This past weekend I was placed in a room my first night there I wasn’t too happy about but stuck it out being that I did book last minute. So they next morning I called and asked I if it was possible for me to switch rooms this same lady questioned me as to why and what was wrong with the room. I gave answers although I feel as if I shouldn’t have had to I paid my money! She stated I would have to wait til 2 to see if they had rooms available in which I had already looked online and seen they had multiple rooms available. Not even a full hour later as I’m showering she calls and say you can switch rooms but you have to come switch right now.