Baymont by Wyndham Kalamazoo West

We stayed over for WMU graduation at Miller Auditorium. We had a very pleasant stay and the staff was exceptionally friendly and customer service oriented. We stayed in the jacuzzi suite and everything ran very smoothly, the room was comfortable and we would definitely book at the Baymont again!

Liked: We had a very positive experience!

Rude staff, dirty room, smoked...

Liked: Nothing
Disliked: Everything

Exceptional

Liked: Because the front desk clerk Jay is very proficient in her work, I have great trust in this hotel. So when I return, I would rather drive an extra hour to stay here again. The hotel is located near the highway and is also very quiet. The hygiene meets the hotel's standard, and I am very satisfied. However, I found that the reviews are not very high. I think it is underestimated. In fact, whether it is hygiene or other aspects, this hotel is very good.

Nope....

Liked: Breakfast was t
Disliked: The floor was extremely greasy and a blood stain on the wall next to toilet paper holder

Would go again

Liked: Felt very safe and welcoming
Disliked: Elevator scares me with all of its noises and squeaks. Our sheets had burns on them and yellow spots. Toilet seat was not attached right. Other than that it was a very nice place

Very good

Bad

Liked: Nothing
Disliked: The staff at the desk the 3rd shift lady was extremely rude and mocking me with other staff.

Superb

it was horrible

Liked: nothing
Disliked: The TV didn't work there was no phone in the room and when I had to get up early in the morning to take a veteran on an honor flight there was no WATER.

Worst hotel state I have...

Liked: No breakfast was served because the hotel did not have power. During breakfast hours. Also hotel had no water for a period of three hours during the night.
Disliked: The fact that the hotel did not have water for a period of time overnight. They lost power and it does not have a back up generator, which should be pretty much standard in this point in time. Emergency lights were not working. And I had to take a handicapped person down four flights of steps in the dark. Along with people roaming the halls all hours of the night and unable to securely lock my door. Also, the toilets were leaking on the floor when I had water