Baymont by Wyndham Houston/Westchase

Very good

Pet owners beware! They will...

Disliked: Upon check in for a seven night stay, I asked the front desk clerk if he needed the paperwork for our service animals, and he said, "dont worry about it." When our stay was up, I went down to extend the stay for a couple of nights and was denied because they said we did not inform them of the animals, although I did. There is no legal obligation to inform them for service animals, and they can not legally deny a stay because of service animals. But they did. I was on the phone with booking.com for about an hour as they tried to resolve the issue but were unsuccessful. Booking.com did refund my payment for the extension of a nonrefundable booking, so kudos to them. By the end of the phone call, the hotel had called armed security to remove me from the premises, and i had not yet begun to pack our things as I had been dealing with the situation. The security company was understanding and gave me an hour to vacate. Under the threat of arrest I was unable to gather all of our belongings and had to leave a significant amount of property behind for which the hotel charged an additional $50 excessive cleaning fee, that I did not authorize, as well as kept the original $50 deposit. Without a vehicle and out $100 plus the cost of the extension as I had to wait a week for the refund, I was out in the rain with a full luggage cart and two service animals and no funds to rebook somewhere else. The hotel's actions were highly illegal per the Americans with Disabilities Act, if anyone can recommend an attorney for this type of situation it would be greatly appreciated.

Pleasant

Horrific, worse hotel I’ve stayed...

Liked: Nothing I submit the problems with photos and have yet to get a response from booking.com

Very poor

Disliked: TheHotel is in renovation they don’t say that, I asked for an extra towel and they asked me for the dirty ones before giving me an extra one, and to finish the pool they have it closed and they don’t advertise that on their page and nowhere

Bad

Good

Good

Liked: It was peaceful
Disliked: Rooms still had outlets out of wall sockets ..

Exceptional

Liked: All the staff are very nice place is always clean
Disliked: That the pool wasn't open because they renovating