Baymont by Wyndham Des Moines North

Not a bad experience. I would stay there again for that price. Did not feel uncomfortable. Shuttle service would have been nice.

Liked: Beds were so comfortable.
Disliked: Needs updated; not in a great part of town.

I would never recommend this hotel too anybody!! We booked the Baymont on NE 14th St. When we walked in it smelled like a nursing home it was soo small and nothing like the pictues. There were linens laying around. To get to our room we had to drive around back to another building our room looked like it was from the 70s or something and was soo small the ceiling was only a cpl inches from our head there was barely any lighting at all. I didn't even feel safe to set down it was such a gross place for safe for my well being at that. I would never recommend this place to anybody at all!!

Disliked: This hotel was absolutely terrible!!

Bad

Liked: The day staff
Disliked: Everything else pool was broken ice machine was broken first night no tv or internet breakfast was not a breakfast at all just breads and muffins and yogurt and cereal and bugs were crawling around the cereal and no coffee cups at all

Didnt happen.no rooms available

Disliked: Tina was the worst person possible. I had 2 room reservation after driving for 15 hours, she stated no rooms for us and had zero remorse and didn’t care. Refused to give any information for a manager on call manager at 10pm.

Terrible

Liked: No breakfast
Disliked: No towels at all couldn't find staff and they didn't answer the phone when you called I had no remote to the TV they had no towels the gal said because she was the only one working

Very poor

Liked: The convenience of where I was going and where the hotel was
Disliked: Could not find a remote to the TV no staff was available have to time when I did reach the staff for needed towels they said they didn't have none due to low staff so didn't have clean towels the whole time I was there or no TV the whole time I was there worst experience I've ever had in a hotel

Worst hotel experience of my...

Liked: Nothing
Disliked: We were informed the internet was down upon arrival. They did not honor my prepaid reservation. They had me pay with “again “ with a different credit card. At 4:45 the rooms were not cleaned. Had a place to be, was informed my keys would be left at the front desk. Upon returning was informed they did not have a room for me. So I paid twice for two night in a hotel I never got to stay in. Also they made me pay a $50 cash deposit. That was also not refunded. Was told by the same person that took it from me I never paid her. Had to leave at that point to not lose my cool. Supposed to call the manager on Monday for refund. Already disputed transactions on credit cards. Had no idea booking.com had hotels this bad on their roster. Not happy with booking.coms customer service either. Sent messages, no response

Bad

Very poor

Liked: That it was affordable and fit my family. And the pool was decent (super salty though)
Disliked: That there was a dead decayed mouse in front of one of their entrances. My fridge was broke and smelled horrible, there was no extra toilet paper, the ice machine was broken, the ac did not cool off the room. There was no garbage can in one of the rooms. There was no chair in one of the rooms. It was just an all around bad experience. The bathroom faucet made weird sounds when you turned it on. The TV sound was horrible with static. The room wasn't ready at check in time. We had to wait an extra hour for them to get it ready.

Very poor

Liked: Close to the interstate, easy to find and easy to get to.
Disliked: 1 towel in our room, for a family of 4. No towels by the pool for swimming. Found a dead mouse in our room. Husband thought one of our kids toys were behind the entertainment stand, and slid it forward to grab it, and it was a dead mouse. Brought it up to front staff, they said: ill tell the maid when she cleans the room. The breakfast, the waffle mix was empty, and nobody would come to fill it.

It was bad.

Liked: “Tee” was at the front desk and for all the things that went wrong she was kind and helpful and everything that went wrong wasn’t her fault. She was all alone- she could t man the front desk and help with all the issues… so I’d say bad management.
Disliked: Breakfast was pretty bad. I got there to the breakfast room around 7(30 minutes after they opened) there was nearly no food. The food that was there was meh. 4 muffins, bread and no butter or spread, the space was dirty and unkept. There was a fridge but had no food in it. There was zero fruit. And no syrup for the waffles. It was bad. We were given a room that was uncleaned and had no bedsheets and a half eaten pizza box. The floor in Bay B looked awful covered in a thick layer of dirt and trash. We got moved from that room to a new room in the main building. It was cleaner but in closer look it was bad. The new bedroom had cleanish but stained yellow sheets, and a mattress pad with a fresh period stain. There was a massive dent/hole I. The wall like someone had run into the wall. The bathroom mirror looked scary and covered with dark marks and was damaged.