Great hotel, great staff just...

Liked: The pool and hot tub was great!!! Rooms was clean and nice... the staff switched my rooms to accommodate my needs!!! Love this hotel only one I goto!!
Disliked: The beds are hard and uncomfortable you can feel the springs, for the king beds they should put the pillow top sheet especially for the price!!!

Very good

Liked: location and spacious room.
Disliked: Room was not ready at the 3 pm check in time. Front desk clerk said it would be in 15 min upon my check in. After 15 min, we went up to the room and it had not been started to be cleaned, someone lied to me, We were late for our event we were going to.

This place has a cockroach...

Liked: This isn't a top notch hotel but being on the lower end the appearance of the room suggest its clean bedding , floor , furniture items . The pool area.
Disliked: I was booked for 2 nights joined room with my sister ,when I awoke at 4am to get ready I discovered cockroaches !! My daughter And I managed to kill it & took it down to to the front desk only person available was night staff not management, i was promised management would call because they were unable to assist me . Staff was informed I wasn't able to come back until late that evening due to my schedule that day and we expected a full refund on both rooms for the night & for the following night that we were not staying . Management never got a hold of me throughout the day when I returned that evening I spoke to another gentleman and went through the chain of events that had occurred he refused to refund us !! Then charged us both for the additional night that we did not stay even tho he was aware of the information & what I was told . When management finally called me 2 days later she informs me she was out of town !! They staff knew from the beginning management was not available, ripped us !! Management has done nothing to refund us but blamed it on other customers !! I have called the health department, in the process of writing to the Attorney general

Liked: Location

Liked: Hot tub and pool
Disliked: Beds were terrible both nights different rooms. The beds were lumpy and very uncomfortable.

nice front desk, rooms need...

Liked: Front desk staff was AMAZING, super nice and helpful. Our pillowcases were stained and the pillows and the front desk was awesome and helped replace them right away which made us feel comfortable with staying at the place. Great location for downtown event we were attending.
Disliked: Sadly the hotel room was dirty. The toilet had pee on it, the over all space was worn and tired. I see they are working on the lobby and that was nice, but rooms needs some tlc.

Good

Liked: Wasn't there much. Was there for Bill Engvall concert at fire keepers. Nice

Very good