Name: Baymont by Wyndham Augusta West
Address: 629 Frontage Rd. Nw, Augusta, GA
Telephone: (888) 323-5826

I thought I could get past the hair that was left on the bed but it went downhill from there. We had to go get towels the first night. There was only one set. They were renovating which alone wasn’t a problem - the fact that they worked all night was the problem! When we were able to fall asleep, the noise woke us up. Saturday morning: breakfast should be advertised as a "snack" and there was no coffee! We went to the front desk to inquire and was told we could pay for it in the snack area. I said I already paid enough for the room. She finally told us to fix a K-cup. We decided to check out and were not going to leave a review until things took yet, another turn for the worse. They wouldn’t check us out saying, "the room can not be canceled." We called Priceline who said it could be canceled but the manager had to approve it. They were told she would not be in until Monday. I went back in and asked to speak to the manager (her car was in the manager spot) and was told she had just got there and probably would not come out to speak to me. The clerk spoke with her and then told me she wouldn’t approve a refund and wouldn’t come out. So I asked for franchise number. Upon calling them I was told Priceline could issue a refund. When I didn’t want to take her up on a $100 off my next trip - she hung up on me! Next I called customer service. Very pleasant but couldn’t do much. She said the manager had to approve it. We filed a complaint. We were visiting Evans, GA for an event at 8:00pm. We drove all the way home afterward. This was the worst experience for both of us!

Disliked: Noise; cleanliness; staff; unclean covers.

It was okay but nothing...

Liked: The room was clean. Loved the coffee maker in the lobby. The location felt pretty safe.
Disliked: The place was under construction but I think I was warned online maybe. The breakfast was not great, no waffle maker. Little things like our fridge in our room not being plugged in & having to scan the TV for channels to be able to watch it, were annoying things when paying almost $200 for one night's stay. The location can be a little hard to find.