Baymont by Wyndham Albany at Albany Mall, Albany

4.5

Wonderful - 4.5 out of 5

Deonte Wed, 31 May 2023

Superb

EXCELLENT STAY, BED WAS SUPER...

Liked: MS. TANNER HAD A VERY PLEASANT PERSONALITY AND SO DID MS. LARIESHA. EXCELLENT CUSTOMER SERVICE SKILLS... VERY HELPFUL
Disliked: THERE WAS A BIG GAP IN THE DOOR; EVEN AFTER CLOSING IT. THE OUTSIDE LIGHT WAS SEEN VIVIDLY. I VOICED MY CONCERN TO STAFF WHO STATED THEY WOULD NOTIFY MAINTENANCE. IN ROOM 205 AND 113...

Pleasant

Liked: I like
Disliked: The tub

Every thing was good.

Liked: The staff was great. The rooms were fine however it does have a little age.
Disliked: It was ok we were only there for one night. Everything was fine . Great loction Great staff.

It was a valuable stay

Liked: The staff was nice, check in was easy , room was clean, and the bed was so comfortable
Disliked: The lights were really dim and the hot water was barely Luke warm.

Very nice for an overnight...

Liked: Walking distance to Japanese steakhouse and some other choices very convenient location.
Disliked: A little heavy on whatever they use to clean But a quick spray with Lysol and an air freshener took that away right away it wasn’t Pine-Sol but something similarVery clean but a bit overpowering

Staff isn’t helpful and no...

Liked: I liked the fact it was close to everything and made it convenient.
Disliked: I didn’t like the fact that on our night arriving, I was told we were getting an upstairs room; I expressed that I had 2 small children and was worried about traveling up the stairs with them and such and we were told they didn’t have any downstairs rooms available and to check back the next day and they may have one;upon doing so I was told they don’t allow room swaps unless something was wrong with the room but confirmed they had one available, just wouldn’t let me swap….Also the way the photos were taken of the double rooms, I thought the room would have been bigger but it was not so I was disappointed in that as well. We even contemplated taking a loss on our money and getting a hotel elsewhere because of how much of an inconvenience it was for us.