Bay Motel By OYO Bay City

Very good

Good

Very outdated. Extremely rude desk...

Liked: We were greeted by a very annoyed desk clerk. We felt like an interruption from the moment we walked in. We told her we had just made a last minute reservation online to which she sighed heavily and said, “that’s going to take up to an hour before I can even see it”. When I politely said we could come back in an hour, all of a sudden it’s was “no, it’s fine, I see it right here”. No personality. She never smiled. Never told us to have a good night and just slid the keys out and didn’t let us know where our room was or anything. We definitely felt like an inconvenience. In the morning I discovered the hair dryer did not work. My husband went to the office to ask for a replacement. The same worker came out without a bra, pajama pants, very unkempt and extremely annoyed that he had come in the office. This was at 8:45. He asked for a replacement and was angrily told there was nothing she could do “at this hour” to find another hair dryer. I then went to the office and basically asked why she was being so rude and said I could see not all rooms were booked and could I just go in and use another hair dryer. She told me she already told my husband we could do that and he said no. That he wanted the hair dryer replaced. Even though I told him I’d be happy with that option and he would never speak rudely to anyone. She was just plain awful. She tossed a key at me and stormed off. I will never stay here again. And we always try to support the local motels over chains.

Very good

Very good

Exceptional

Very good

Exceptional

Liked: Staff was super nice

Very good