Good

Liked: Hotel is in a beautiful setting and everyone was lovely. The room was clean and comfy and away from the main hotel, with easy access to the garden for the dog. We chatted to the new manager who, like everyone, is struggling with staffing, and also trying to improve the hotel in terms of facilities etc. It was a beautiful day to sit in the garden and enjoy the surroundings.
Disliked: The bar menu is very limited and if you want to eat with your dog with you, then the bar is your only option. Had the weather not been glorious, it would have meant us spending the afternoon/evening in the bar, which isn't very big. We attempted the woodland walk, but it was totally overgrown and impossible to navigate - which is a shame as we specifically chose the hotel because of it being dog friendly and wanted to walk her without a lead. But the next day we went to Blackheath - literally 2 mins away, which is perfect for a decent walk.

Exceptional

if i was rich i...

Liked: It looks like a palace and feels something out of peaky blinders (in a good way)
Disliked: the carpet in the room was a bit dirty near the fireplace. walls a bit stained near bedroom window. apart from that no issues. due to phone issues cannot take photos

Passable

Liked: The hotel is beautiful. Some of the team members were excellent. The grounds were lovely and because it was sunny we found a quiet spot and enjoyed the weather.
Disliked: The experience would have been brilliant I?m sure if the hotel didn?t have a wedding going on. It meant we couldn?t get served in the bar pre dinner due to the number of people packed in there. , The restaurant was terribly noisy because the wedding music was playing next door. The staff attempted to keep the door closed but sadly this didn?t help to much. The key member of the team kept being pulled away and team members who didn?t know what they were doing were serving the meal. We booked room service breakfast to try and escape the busy-ness and sadly when it arrived it didn?t have toast and pastries and the coffee was cold. We tried to call reception via the QR code and the phone rang out. In the end my husband had to get dressed and go to find hot coffee and toast etc himself. We wanted a lovely relaxing break and it would have been good to know there was a wedding in advance so we could have made other arrangements

If you?re looking for an...

Liked: loved the feel of the property - lots of greenery, felt like I was smack bang in the middle of the country and just felt very serene. It was perfect for our baby moon and they also put a little touch in our room on the house!
Disliked: I think for the amount of time we stayed here - we would have loved a more extensive food menu.

Exceptional

Good

Very good

Very good