Exceptional

Exceptional

Nice hotel but staff certainly...

Liked: We loved the location, the grounds and architecture of the house, sadly when we asked a few of the staff they could not tell us anything about the history, the grounds of house or its features which was a bit surprising and disappointing. We learnt more about it from searching online but it would really be an asset if the staff where given some basic history training about where they work especially for foreign travels that wanted to absorb our culture, history and country.We had dinner served in the restaurant which was pleasant, however the bread wasn't very impressive it wasn't fresh and was just a cold ciabata sliced in 5 pieces, put on a slate tray with two wrapped butters. I expected a bit more in the details for the price you pay for a 3 course meal here as it is not cheap. The wine and cocktails menus where fantastic and the the selections we had with our dinner where the perfect accompaniments to our meals.The staff that checked us in and those serving the dinner where exactly as we expected them to be very attentive and each displayed high levels of customer services.I would have like to have seen better lighting and signage outside to find our room in the out building cottages as it was not immediately obvious where we where going in the dark and the instructions from the staff inside the main house where ever so vague. We had to use our phone torches to see where we where going in the rain and dark.
Disliked: At dinner we where seated by the fire place and the table was broken it wobbled despite several attempts to put something underneath the feet to balance it.The breakfast at 930am was very disappointing.I am a mystery shopper and I am on a food tasting panel and I can say unequivocally that the tastiest part of our meals was the toast and croissants because the cooked breakfast that we were really looking forward to only consisted of over cooked scrabbled eggs,dry bacon, oily hashbrowns, rubbery flavourless sausages and cold over cooked baked beans. Absolutely disappointing after such a nice evening meal.I didnt mentioned this to the breakfast manager on duty because he was clearly struggling to get things organised as he was very rude to me when I asked to sit by the window with my husband.Upon entering the dining room it was already busy and I saw that there where several tables made up for breakfast and ample room for extra people in both rooms. I wanted to sit by the window to see the view because the room was very dark,the manager said I was not allowed to sit there as we a couple and I must sit at a table for two and that there was a lot of larger groups of people coming for breakfast.

Pleasant

Liked: the staff were amazing
Disliked: the rooms were not at all worth the value which we paid for. very disappointing

Superb

it was okay but i...

Liked: we really liked the staff in restaurants as they were really attentive and helpful. The room was spacious and loved the bathroom. also the ground is just beautiful and well maintained.
Disliked: the room carpet was dirty and i noticed the cleaning staff didnt hoover it up. we kept on having lady bugs in our room that we had to get rid of oursleves and a bug in the night as well.

excellent for visiting Guildford and...

Liked: very pleasant and comfortable
Disliked: Wi-Fi was poor

Super quiet location and very...

Liked: Good Breakfast, lovely grounds . Staff very professional . Pretty location . Room was in the adjacent block to the main house and was comfortable.
Disliked: Small point is Gin & Tonics. Shouldn?t they be served on the rocks - not on a raft of nearly crushed ice - like a cocktail ? just a personal preference ! The shower wasn?t very hot

Hotel needs an update -...

Liked: The grounds, truly a country manor hotel.
Disliked: Room was way too small for the price. Felt like I was in someones small loft room. No phone in the room and no lift in tge hotel. Location is lovely but Hotel is not where it should be in 2022. Dissatisfied and Disappointed.