Barceló México Reforma Mexico City

Great service and location!

Liked: Grateful location, friendly staff and good food.
Disliked: Our room was by the lift and there was quite a lot of noise each time it was used. Perhaps better sound-proofing of the doors would be an idea...

An excellent and well located...

Liked: The hotel is comfortable nd extremely well located. Just a minutes walk from historic center. It has 3 restaurants and there are many others in the neighborhood. The area is safe. Staff are attentive and professional. Room is comfortable. Beds and pillows are excellent.

Very good experience, worth it

Liked: Everything except for the beds, I thinknthey are too old and weren't that comfy
Disliked: Bed

Pleasant

Liked: location is great and the hotel is nice. Reception and door staff were very friendly and helpful.
Disliked: booked this specifically because they have an indoor pool. Arrived to find out that the pool was closed!Room amenities were low - had to check why our bags took so long to reach the room and also had to ask for basic things like towels and robes for the room.

Staff in front office are...

Liked: It’s very dirty
Disliked: Nothing

Good

Exceptional

Very good

Overall good hotel, little bit...

Liked: Overall is a good hotel.Really big, with restaurants inside.Good location.When I arrived with my family (we were 4) we had only two towels and amenities in the shower only for two, but I requested more and they brought them right away. Good room service.
Disliked: The pool looks way bigger in the pictures, the water was not heated as it said, it was cold even in the jacuzzis.