Exceptional

Pleasant

Recommended hotel

Liked: Staff members from the reception to the restaurant, everybody was very nice and polite. I had an issue with my room and they apologized and changed the room for me.The location is close to the metro and you can walk to/from the Santiago Bernabeu stadium (35 mins walk). The breakfast is relatively good wheb compared to Europe's hotels. The room is nice but be aware that, although they mention it in the info. of the rooms, there are no bidets in any room except for the one they call it "the emperator", which does not have a balcony.Overall, it is a good hotel and I would stay here again.
Disliked: انتبهوا لا يوجد شطاف (بيديه) على الرغم من ذكرهم لذلك. الشطاف موجود في نوع واحد من الغرف اسمها الإمبراطور Emperator وهذه الغرفة لا يوجد فيها بلكونة.In the ad and information of every room it mentions that the toilets have a bidet. This is false information. Except for the room they call it "the emperator", which does not have a balcony, has a bidet and it is a very nice and big room.I had an issue where I booked a room with a balcony assuming it has a bidet and they sent me a msg confirming that! Then when I checked in I saw that there is none! They apologized and gladly upgraded my room to the Emperator starting from the second night. Ofcourse I lost the balcony since the upgraded room has none.The lighting of the room could be better. And the iron provided in the room and the kettle had scale (limescale), they should be replaced.These are small things that maybe could have been replaced if I asked them. Except the issue with the bidet, everything else was fine. I still would stay in this hotel again

Very good

Decent but expensive

Liked: Pretty decent bed (good pillows and mattress). It has a good localization and decent bar.
Disliked: This place can be really expensive and I'm not sure if it's justified from the quality perspective. Breakfast was just okish, nothing great and not terrible. Bathroom was weird and not very comfy for my taste (shower door was hard to open, it was a bit cramped. My main issue was with how dark the room was, even when I turned on all lights it was pretty dark in the room. Definitely not my vibe.

Exceptional

Amazing hotel in the best...

Liked: the room was big enoughthe bathroom was a real gemeveryone was very helpfulthe breakfast was goodthere is always a taxi in front of the hotel, but you can use buses as well
Disliked: the gym is not equipped for weight or strength training don't order pizza, it was pretty bad, but the dessert was great!

Superb

Liked: Cleanness, design, quality
Disliked: Everything except it is expensive

Exceptional