Banyers House

Friendly staff , lovely old...

Liked: Lovely old property and great location
Disliked: Slight road noise I

Very good

Good

Good

Liked: The breakfast is just fantastic. The team is incredibly friendly and very helpful.
Disliked: The room is very old and had a clothes moths infestation. The team took care of the wool blanket (culprit), however nothing was offered.

Has the potential to be...

Liked: Staff were very friendly. Location was great, close to station and across from picturesque church.
Disliked: Cleanliness of the room wasn't good: coffee machine full of old pods, bits all over the carpet, one of the dressing gowns had been used. The bedding was poor quality, the old bobbled duvet was hanging out of the duvet cover by the morning which wasn't nice to wake up to. Breakfast was lovely, but the dining room wasn't clean: bits all over the chairs, food on the floor from previous night. Finally, the online check in/check out was a bit bizarre considering it's a small hotel. For £280 I expected a lot more.

Hotel room and communal areas...

Liked: Sadly, everything was very unpleasant: the room, reception, dining area, bathroom, outside area.
Disliked: Filthy room. The room had not been cleaned since the last occupant yet we were pointedly told that housekeeping had "blitzed it" when eventually a lady came to reception. No alternate room was available. The bedsheets were unchanged with body hair, body fluid and food in. Bathroom had faeces in. Shower had blood and faeces in. Half a toilet roll. Surfaces dusty. Carpet filthy. Bathrobes had body hair and stains on. 2 hangers for 2 people. Fingerprints and dirt on mirrors. Towels stained and faeces on. Nobody on reception. Then told no housekeeping available to sort. No apology, just whispering comments. Breakfast glass with earwig in. Tampon in bin. Breakfast cold and took half an hour to arrive. No welcome and found our own table. Table filthy and food all over floor, eg. stale bread and old meat. All public areas were unhoovered and stained. Considering the building was renovated in 2016 it appeared that no maintenance had been done. Paint uncared for and next door bedroom looked as if lock had been forced. All staff look deflated and unhappy with no direction or apparent manager.The worst hotel we have stayed in. £130 paid for no sleep and upset stomachs afterwards.

Rough start but turned out...

Liked: Hotel lovely, rooms a good size
Disliked: Welcome could have been better did feel like we were an inconvenience. 1st breakfast service a bit weird. Air con not cold enough.

Great place to stay.

Liked: Great place to stay, fantastic location, excellent room, excellent restaurant serving excellent food supported by really helpful and friendly staff. We will definitely be staying here again.
Disliked: Nothing at all.

Great staff, excellent breakfast and...

Liked: Good size well equipped room, excellent breakfast