Banyan Tree Puebla

Superb

Lovely hotel, poor food offerings.

Disliked: Banyan Tree is a superb and well-located hotel with a serious flaw. The building and facilities and staff are all exceptional. Where it falls down is in the three restaurants. The breakfast in the bistro purports to start at 7am but the four times I was there, between 7 and 7:30 none of the hot food items were available. The trays were either not there or empty. There were excessive amounts of cut up fruit and a big bowl of cereal and after a while some excellent warm pastries appeared. In order to have a decent breakfast I ordered the "American" breakfast which consisted of the fruit, some juice, the pastries, coffee or tea and two eggs. Ok, acceptable, but not comparable to the excellent buffet breakfasts I have had in other hotels In Mexico. The second restaurant, a Thai menu, is located on the roof terrace and shares space with a bar. The meal I had there was quite good, but the atmosphere is not conducive to fine dining as you are seated next to the pool, with a lot of children splashing around. The supposed pinnacle of dining is Cello, advertised as a high-end Italian restaurant. I made a reservation for 7 pm Saturday night. It turned out to be unnecessary as there were no other clients when I arrived and still none when I left, an hour later. The facility itself is lovely, but... They had no wine list. They did show me a couple of bottles of wine, so they do have some, just no list. I menu was of typical Italian dishes. I ordered an appetizer of fried seafood. When it came it was twice as much food as should be in an appetizer and consisted of big, lumpy breaded pieces of shrimp, calamari and zucchini, deep-fried. Tasteless. The second course was Spaghetti carbonara and it was also utterly tasteless. Cooking this at home, I am sure I would be unable to achieve this level of tastelessness! And the pasta was, as it almost always is, overcooked. Bistro C, Thai, B, Italian, D.

Exceptional

Liked: Great staff! We visited in January and everyone was very attentive. We did tastings at the bar, had massages at the spa, and enjoyed drinks by the pool, everything was excellent. The room was gorgeous, and the location was perfect. If it’s within your budget, it’s definitely a great place to stay.

Great stay

Liked: Great place with great rooftop pool and bar. Very nice staff.

Exceptional

Liked: Beautiful place,excellent location,marvelous food.The staff was extremely helpful and accommodating.I would suggest this establishment to all my friends.My room was luxurious and comfy, bathroom with deep metal tub was a bonus

Very good

WOW!

Liked: Smelled amazing, beautiful staff really good food
Disliked: No answer

Exceptional

Great bar/restaurant roof terrace with...

Liked: Great rooftop bar & restaurant with pool and amazing views over the old city.
Disliked: There seems to be a drain problem as some rooms quite smelly. Also need not to book a room on lower levels near the road.