Name: Banff Park Lodge
Address: 222 Lynx Street, Banff, AB
Telephone: (888) 323-5826
Rating: 4.25

Exceptional

Lovely hotel but stay away...

Liked: The property is excellent and can, I expect only get better as is still being refurbished
Disliked: Many will love it has gone electronic but not me. You had to sign in via an electronic link and also check out. Any requests during your stay are via WhatsApp. I tried this, once they answered and once they didn’t. It is nice to have welcoming staff and support if needed rather than a WhatsApp comms system. We are slowly losing our basic identity as humans, enjoying human company. And what about taking jobs away?

Good ..could be better.

Liked: Great Location. Good Amenities. covered parking on site. Friendly service at Reception and Restaurants. The Italian food for dining and breakfast was good. Bike rental facilities are on site. Pool and Jacuzzi.
Disliked: Rooms felt dusty due to the construction going on at site. Also the beds could be more comfortable. We did a road trip to Banff and stayed at several hotels. The beds and pillows here were the least comfortable. I hope the hotel upgrades these as part of the renovations. Also would be nice to have modenr Keurig Pod style coffee machines.

Good

Disliked: Hotel felt dusty specially in the rooms due to the construction going on.

Great location but hopefully after...

Liked: Location was great and free parking, although in an alley, was good.
Disliked: Staff have had no training. I asked a receptionist where to catch a bus to the gondola and she told me to wait outside as busses came every 15 mins! Nope! It was not due for 2 hours. Same happened with another staff member who sent me totally wrong to catch the open top tours. Breakfast was mediocre. The first night the room was so warm and I couldn’t cool it down. A staff member the next day told me it was a climate control system and only cooled down if 15 degrees outside. The next two nights it just ran cold. The bathroom was hard to use. It was impossible not flooding the floor and the door opened right into the toilet.

On Main Street and very...

Liked: Quiet , comfortable bed. Easy access to town. Had Ev charger and facilities for washing car.
Disliked: We paid twice what the suite was worth. Poorly arranged room, no closet space, smallest refrigerator we have ever seen, had to walk to the other side of building and use the elevator to retrieve ice. Uncomfortable couch. No view, no chairs on “deck”, had to take table chairs and lift through the elevated sliding door to access “deck “. Construction noise was minimal, but things blocked off and elevator draped. For $1000 a night I expected more.