Exceptional

Fabulous

Poor

Liked: The room was dirty, I hD to wipe down the side tables and console , the beds were all lumpy looked like some had just thrown comforter over and not pulled the sheets up. When I booked I requested early check in , we arrived at hotel at 1pm and I asked if room was reAdy and the front desk agent says , no check in is at 4. I advised her we had requested early check in and without even looking she said well it?s a request and it?s not ready . Not helpful at all!!! It was my daughters bday and I had called after I made reservation to ask them if there was something special they could do and she r was great said absolutely , I?ll make note of it and we wii make it special for her . Upon arrival , we had nothing .. front desk said nothing in file and then gave me a package of carnation hot chocolate to make for her. At 429 bucks a night , I?m sure they could have splurged to send up a sundae at the minimum or something from their restaurant. This hotel does not go out of their way at all and is charging rates that do not even come close to the service and standards you expect at that level. Very disappointed stay.
Disliked: Everything

We had a very pleasant...

Liked: The room was clean and well-decorated. We liked the "elk" motifs in the décor throughout the hotel. The staff were very friendly and helpful.
Disliked: My husband had hoped for a balcony but through the website we used, booking.com, that wasn't listed as an option. Next time we will call the hotel directly to try to arrange a balcony,

Good

Liked: Location was great! Pool was nice to use after a long day of hiking too.
Disliked: Hotel itself is a bit dated and couple be cleaner. We had a crack in our ceiling in our room and when it rained we had a huge leak into our room which caused the carpet in that area to be soaked. I can only imagine the mold growing here.

Spectatcular on every level we...

Liked: We stayed at similarly priced hotel (very close to you) the previous night. The bed mattresses had springs poking into our backs on both the bed and sofa. A loud fan kept us up all night. We didn't get any sleep. Ceanliness and facilities were sub par I gave them a rating of 1 accordingly. As indicated in the survey your hotel exceeded our expectations on every level. We will be back

Pleasant

Liked: Good location. Nice staff
Disliked: Small rooms, not designed for 4 people, but they took the booking for 4. Asked for extra towels, there were only 2, one of the extras was a very grey white, and it was frayed around the edges. Breakfast was an extra cost, despite a room rate of about £250 a night.

Superb

Very good