Banff Caribou Lodge And Spa Guest Reviews
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|1.0 miles from Banff centre|
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Scott Thu, 11 July 2019
Melissa Wed, 10 July 2019
Jennifer Tue, 9 July 2019
Liked: The room was dirty, I hD to wipe down the side tables and console , the beds were all lumpy looked like some had just thrown comforter over and not pulled the sheets up. When I booked I requested early check in , we arrived at hotel at 1pm and I asked if room was reAdy and the front desk agent says , no check in is at 4. I advised her we had requested early check in and without even looking she said well it?s a request and it?s not ready . Not helpful at all!!! It was my daughters bday and I had called after I made reservation to ask them if there was something special they could do and she r was great said absolutely , I?ll make note of it and we wii make it special for her . Upon arrival , we had nothing .. front desk said nothing in file and then gave me a package of carnation hot chocolate to make for her. At 429 bucks a night , I?m sure they could have splurged to send up a sundae at the minimum or something from their restaurant. This hotel does not go out of their way at all and is charging rates that do not even come close to the service and standards you expect at that level. Very disappointed stay.
Rosamond Tue, 9 July 2019
We had a very pleasant...
Liked: The room was clean and well-decorated. We liked the "elk" motifs in the décor throughout the hotel. The staff were very friendly and helpful.
Disliked: My husband had hoped for a balcony but through the website we used, booking.com, that wasn't listed as an option. Next time we will call the hotel directly to try to arrange a balcony,
Kelly Mon, 8 July 2019
Liked: Location was great! Pool was nice to use after a long day of hiking too.
Disliked: Hotel itself is a bit dated and couple be cleaner. We had a crack in our ceiling in our room and when it rained we had a huge leak into our room which caused the carpet in that area to be soaked. I can only imagine the mold growing here.
Roger Sun, 7 July 2019
Spectatcular on every level we...
Liked: We stayed at similarly priced hotel (very close to you) the previous night. The bed mattresses had springs poking into our backs on both the bed and sofa. A loud fan kept us up all night. We didn't get any sleep. Ceanliness and facilities were sub par I gave them a rating of 1 accordingly. As indicated in the survey your hotel exceeded our expectations on every level. We will be back
Iain Sun, 7 July 2019
Liked: Good location. Nice staff
Disliked: Small rooms, not designed for 4 people, but they took the booking for 4. Asked for extra towels, there were only 2, one of the extras was a very grey white, and it was frayed around the edges. Breakfast was an extra cost, despite a room rate of about £250 a night.
John Sun, 7 July 2019
Randy Sun, 7 July 2019
Soumak Sat, 6 July 2019
Pleasant Stay, Could Have Been...
Liked: Well managed property. Good breakfast and food options onsite from Keg. Staff was friendly and helpful. Convenient downtown access - walk or, transit. Free underground parking.
Disliked: Very (VERY) small rooms. Standard room was very tight for two adults and a toddler. The TV in room was old and outdated technology. Hot pool water was over-chlorinated. No indoor pool. Wi-fi coverage wasn?t the best (especially not for streaming).