Disappointing!

Liked: Cooperative Staff & breakfast.
Disliked: The rooms, layout in particular. Had to shift to another hotel after one night.

Better than expected.

Liked: The breakfast was excellent and the staff were exceptional

Nice hotel with hot tubs...

Fabulous

Liked: Hotel manager excellent. Thank you
Disliked: Booking.com over charged!

Very good

Liked: Nice Patio with pool inside the hotel. Coffee shop on hotel premises
Disliked: Breakfast was average.

Pleasant

Liked: Indoor parking was convenient
Disliked: Price: way over priced, this is basically a days inn facility in a good location, but since Banff is very small I think the location issue is not very important.Breakfast: very basic, nothing to get excited about. A bit disorganized, being asked on several occasions to present voucher.Jacuzzi: unable to use it at all since they close it early.

Good hotel would use again.

Liked: In our room the bathroom was positioned between the 2 double beds therefore providing privacy.
Disliked: Breakfast room is located below ground and can be busy, hence you may need to take your breakfast elsewhere to eat it, but gave a reasonable selection to keep everyone happy.

Pleasantly surprised

Liked: Breath of fresh air. Good size room, clean, great location. Friendly staff-especially the breakfast team. Rooms nicely furnished and comfy bed. Wish we could have stayed here for the rest of our stay in Banff.

Accommodation was good

Liked: the staff were very helpful and happy to assist
Disliked: nothing to complain about