Bally's Shreveport Casino & Hotel

Bellhop was rude when we checked out; clock had incorrect time; air condition was either too hot or way too cold; TV remote required multiple entries to accomplish the simplest of changes; when we complained, when checking out, the desk clerk tried to blame the short comings on Covid - how does a virus screw up the toilet, or leave cigarette butts in a room? Other hotels didn't have these personnel problems, so that excuse was road apples. I was offended that the desk clerk thought I was that stupid to actually believe her. In August my wife and I intend to go see another concert in Shreveport, but you can take to the bank we'll not stay at Bally's.

Liked: Quiet.
Disliked: No valet; had trouble getting a bellhop to check in; toilet worked poorly; cigarette butts in room; refused to help me get Uber, lift or cab; carpet was thread bare.

It was pleasant and nice...

Liked: It’s near the river which is favorite spot ! The room was big and clean
Disliked: The elevators need fixing asap ! The ride up and down felt a little too bumpy and the floors inside of them needed fixed.. The door in my room also wouldn’t fully closed even with the lock on it needed to be tighter.. which had me terrified and on alert since a alarm went off about a emergency inside the casino and to stay in our rooms.

Exceptional

Pleasant

Liked: The staff was very friendly. The room is pretty big and the bed was comfortable. The room was clean, but see below.
Disliked: The room had a strong musty smell. It is Luisiana, but other hotels manage to keep the smell away. My biggest turn-off was the tap water in the hotel. It had a strong swamp smell. I was feeling apprehensive taking a shower, let alone brushing my teeth with this water. The hotel graciously provided two small bottles of water. However, what they really need to do is to install a system wide filtering system, or at least provide at least a liter of bottled water per person per day. The area around the hotel is not great. Some closed or empty bars and restaurants. Don't think about having a pleasant river side walk. The area looks abandoned. If you are into casinos, it might be a good place for you, but I would avoid the area the next time.

Very good

Always Satisfied

Liked: The location was perfect for what I came to town for,walking distance. Plus they always give me a river view,love that. Best slots in Louisiana!!!!

Superb

Exceptional

Liked: The staff were very friendly and helpful, my room was very clean and comfortable. The lady who checked us in gave us the choice of what view we wanted with no extra charge. I will definitely stay there again.
Disliked: I have no complaints, it was wonderful.

Convenient to the doctors appointment

Liked: Very clean!
Disliked: Location was very close to the apartment we gave today.

We didn’t

Liked: We called & verified truck/trailer parking- arrived & found there was no parking anywhere- the security & front desk staff were extremely rude to us as we we’re attempting to get help locating a safe place to park - we ended up canceling our reservations & just driving all night home
Disliked: Staff knowledge & customer service