Bellhop was rude when we checked out; clock had incorrect time; air condition was either too hot or way too cold; TV remote required multiple entries to accomplish the simplest of changes; when we complained, when checking out, the desk clerk tried to blame the short comings on Covid - how does a virus screw up the toilet, or leave cigarette butts in a room? Other hotels didn't have these personnel problems, so that excuse was road apples. I was offended that the desk clerk thought I was that stupid to actually believe her. In August my wife and I intend to go see another concert in Shreveport, but you can take to the bank we'll not stay at Bally's.

Liked: Quiet.
Disliked: No valet; had trouble getting a bellhop to check in; toilet worked poorly; cigarette butts in room; refused to help me get Uber, lift or cab; carpet was thread bare.

Exceptional

Liked: Everything was awesome
Disliked: I had to leave

Decent

Liked: Nice facilities and good size room.
Disliked: Very humid in room. Even the air conditioner couldn’t get rid of the humidity. It was very uncomfortable.

Very good

Liked: The room
Disliked: Casino

Disappointing

Bad service

Liked: Nothing
Disliked: Everything was awful run down price to high. Check in room with dirty sheets went back down to front desk they gave me another room that was all ready occupied. So now I'm back down stairs with oxygen tank to get another room 3 times is a strike. No Valet had to park across street in garage with no camera walk back across the street with luggage

Bad

Disliked: We booked with booking. Com when we got there my girlfriend told them she already had a booking they said they couldn't find it and charged her again!! Still waiting for a response from your hotel would appreciate a refund because we loved the place

My stay was amazing our...

Liked: It was beautiful and nice and clean plenty to do and in a great area lots of things in walking distance

Had fun with my sister!

Liked: Really clean and great staff
Disliked: All was great

Unfortunately it was very short,...

Liked: Great room! Best room for the money! Felt safe