Balboa Bay Resort

This place delivers

Liked: This place really cares about all your needs. In a world competing for your attention, these guys deliver on every note, making you feel like you really matter. 10 rating and 5 stars across the board.
Disliked: Everything

The staff made us very...

Liked: Good location overlooking the harbour. Service was exceptional.
Disliked: A little far from the beach, the shuttle was not available when we needed.

All in all it was...

Liked: When we first arrived on May 31, the evening valet staff and I think it was Jack who helped with our luggage and Joshua at the front, can’t remember their names and the front desk were amazing. The staff at A+O Restaurant and Bar, Tia was also amazing. The evening staff is amazing.
Disliked: The morning staff when we checked out on the morning of June 2 at front desk wrote our email address as we asked to email us the receipt only to find out the person which was a woman, can’t remember her name did not enter it as I called the morning of June 3 wondering if they had the correct email address because I did not receive the receipt yet. When I called, I didn’t feel the same service as I did with the evening staff. I had spoken to Laura for the receipt which she helped and then Susan when I asked about the water Pathway charge in which we did not take the aluminum water bottle and she didn’t sound so friendly when I asked about it. Although she said we would receive a refund.

Exceptional

Excellent stay.

Liked: The location, the friendly staff and the facilities.
Disliked: Nothing

Quick May stay

Liked: Beautiful location, excellent food, well appointed
Disliked: Beds not that comfortable, sheets thin, robes thin, room had odd odor

Terrible service, tired hotel

Liked: Nothing.
Disliked: Horrendous service. Reception staff were rude and unhelpful. Fire the lot of them. The hotel itself desperately needs refurbishing. Not worth the money it charges.

Passable

Superb