Baglioni Hotel London - The Leading Hotels of the World, London

The hotel deserves 3 star...

Liked: Staff was friendly.The hotel's location.
Disliked: The hotel was dark, cramped and did not match any 5 star, not even 4 star hotels I ever stayed in.The breakfast was poor and every pastry had icing sugar on.Flowers on displays were half dead and stayed in dirty water, they were going to be changed, I was told, on Tuesday, 2 days after we left.

Fabulous had a lovely time...

Liked: The hotel is so near to the royal Albert hall The hotel service is fantastic and we were very well looked after, fantastic breakfast
Disliked: I had booked a deluxe double the room we were given was lovely , but the view from window was a brick wall, staff were amazing to change room and we had free champagne was so lovely

Fantastic staff and beautiful location

Liked: Fantastic location. Large & spacious rooms. Super friendly and highly trained staff.
Disliked: Some items in the room were faulty (kettle, coffee machine, TV). Door bell chime to rooms is quite annoying.

Nice but definitely not worth...

Liked: Nice location Lovely to walk around Kensington p
Disliked: No body seemed to know what they were doing at breakfast ! It took 3 attempts to get a second coffee and the restaurant was very quiet.

Hot

Liked: Location staff and cleanliness
Disliked: Air con not working blowing out warm air could not switch off, didn’t sleep well

Great Location, Very Tired Hotel

Liked: Charming old building is a great location. We were able to walk to Albert Hall for a concert.
Disliked: Charming old building that desperately needs upgrading. Plumbing was old and unreliable. Wifi in room did not work at all, had to go downstairs to get wifi. Decor is very tired and outdated. Breakfast was extremely average. The staff was unfailing polite, but rather clueless. (After two requests, I've yet to get a written invoice.) I know London is expensive, but this property represents very poor value at this price point. It does not meet Leading Hotels standard of quality. It is really a 3-star hotel.

Won’t stay again

Liked: Location
Disliked: Hotel is tired. It was not lHW quality. Bathtub didn’t work, told the desk nothing was done. Safe wouldn’t work called reception no one answered so had to go down to the front desk. Reception messed up our airport transfer on departure.

A comfortable and pleasant stay,...

Liked: Staff were excellent and extremely attentive. Italian style, location and decor
Disliked: Renovations needed very soon to maintain pricing- some of the hotel is extremely tired- bathroom fittings falling off the wall, all chairs, tables etc scuffed from many years of use. Hotel felt like it was barely occupied.

Extremely comfortable and quiet stay...

Liked: Traditional comfort. Exceptionally quiet and wonderful attentive service
Disliked: Just a little bit dated, it would have been nice to have had some more updated tech solutions (plugs, lights, usb points etc)

Loved it!

Liked: Since our arrival, everything was going smothly. We got un upgraded room and early check in (much needed after a 11hr and 30min flight)! The room was very spacious (bed excellent) with a walking closet and a large and very confortable bathroom. Breakfast buffet was very good (including pastries, salmon and 3 types of cheeses; several choices of eggs, coffe/ chocolate à lacarte) with a very gentle staff. Well located in front of Hyde Park and Kesington Gardens with restaurants, Wholefoods market, stores and subway in a short walking distance (10/15min máx). Bus stop almost in front of the hotel. It was a very, very nice experience, a good one to remember and make me come back, for sure!