Henley

Liked: friendly and helpful staff
Disliked: nothing

Good

Lovely cosy stay

Liked: The reception team were brilliant. Very informative and welcoming. I think it was Mark who helped with our late check in details and Dwight who showed us straight to our room which was amazing service. Couldn?t fault them, they are a credit to the hotel. Breakfast was delicious with a nice range of options. We came back in the afternoon for our great uncles wake and the team were lovely, all very helpful and professional.
Disliked: At breakfast I believe we had a new member of staff, a young man, who could do with some more training. We ordered teas and he forgot the milk, which we had to ask for. He didn?t clear our table of plates and glasses till we left or do a check back to see if breakfast was ok. He also forgot we ordered apple juices and had to be reminded. Considering there was just two tables being served I would have expected a bit faster and more attentive service. But this is nothing that can?t be changed with some more training.

Superb

Liked: Spotlessly clean, comfortable, excellent value for money. Fabulous breakfast!
Disliked: Woken at 6am by golf course machinery - leaf blower maybe??

Bad

Liked: Nice room, comfortable bed
Disliked: Poor customer service experience, restaurant finishes 16:30 arrived 17:00 and advised of arrival time but no mention of closing time No explanation of breakfast facilities, staff unhelpful of advising alternative evening food availability, just pointed in general direction of accommodation in separate building. Other guests also had no idea where to go or what to do for breakfast in the morning.

Nice place and set up...

Liked: Other rooms look good.Very nice setting and groundsNice golf courseStaff very pleasantRoom clean and modern
Disliked: The room was very small and the separate bathroom inconvenient. I would book an ensuite in future

Superb

Liked: Our room was way above our expectations and we would be more than happy to stay there again.The staff were very friendly and helpful.
Disliked: The light in the front porch wasn?t working making it very dark to first of all find the door and then the key hole (the bedroom accommodation is separate to the main building)

Wow factor..!..

Liked: Smooth and easy stay .Very high standards and courteous staff ..We'll be back soon....

Good value

Liked: Breakfast was lovely, fantastic choice and good value for money
Disliked: Was woken about 7am by gardeners?? And neighbours in next room (walls thin could hear everything)